Customer Service Member Outreach

Our Client, a Healthcare company, is looking for a Customer Service Member Outreach for their Corvallis, OR/Hybrid location. Responsibilities: Performs outbound calls to activate and engage members in various programs and campaigns to promote the health and wellbeing of our members. This includes initial outreach, follow-up and documentation of information obtained from the member. Uses exceptional customer service skills and motivational interviewing to engage members in participating in the various programs and services offered by Client and key stakeholders in the community. Requirements: Associate's or college degree preferred. Two (2) years of related work experience in health care, customer service, telemarketing, account management, and/or sales required. One (1) year experience in a call center required. One (1) year experience equivalent to an Client Customer Service Rep II role or in a lead/senior role required. Experience with computers (including knowledge of Microsoft Word, Outlook, and Excel) required. Experience working with Medicare, Medicaid or Special Needs populations preferred. Medical Assistant, Certified Nursing Assistant, traditional health worker, or community care coordination experience preferred. Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Created: 2025-06-05