Associate Escrow Support Processor

Onsite Role Description: Found typically in centralized processing (rather than an individual branch setting). Provides centralized clerical processing of all documents connected with the initiation or closing of escrows, relieving branches of high volume paperwork. Communicates information and instructions to escrow branches, but not to customers. Responsibilities include but are not limited to the following: Provides a wide range of support to a team of Escrow Support Processors and Escrow Officers. Work is very similar to work performed by associate level, although tasks may be slightly more complex with greater experience and knowledge Performs clerical functions to set up (open) escrow files. Performs audit, reconcile files and clear outstanding funds Performs fund disbursements Process and prepare signing packages for closing Process and deliver FIRPTA remittances to IRS Package and deliver checks and documents to customers/clients Perform check deposits and issue refunds to customers/clients Prepares and deliver closing statements and closing letters Schedules and provides instructions to couriers Communicates with branches, as needed May work on special projects Follows functional area s processes and procedures in daily activities; Troubleshoots as needed Actively contributes to the results of a team and works toward achieving goals and objectives Train new team members, as applicable May perform other duties as assigned based on the business or team needs. Skills: Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process Working knowledge of fundamental concepts, practices and procedures of department/field Good verbal and written communication skills Must be able to multitask and troubleshoot problems Must be able to work under pressure and meet critical deadlines Must be open to changes (department or company changes, process steps...) Good Microsoft Office skills (Outlook, Word, Excel) Must be able to practice good judgement and decision making Must have good time management Establishes effective working relationships at the work group level Education: High school diploma or equivalent 1-2 years Escrow and/or mortgage processing experience preferred

Created: 2025-06-05