Project Manager

Project Manager Remote 18 Months This position will be fully remote - should be available to work eastern hours (can be a bit flexible) Pay Rate: 50 - 55/hr Job Description: Position Summary We are seeking a proactive, detail-oriented Project Manager to join our dynamic team as a full-time contractor. This expert-level role will support the ongoing performance, usability, and optimization of a complex web platform used to deliver engaging experiences to our audiences. The ideal candidate brings a systems-savvy mindset, strong analytical and communication skills, and a passion for continuous improvement. This role spans multiple functional areas, including reporting and analytics, technical troubleshooting, coaching and support for internal users, content and campaign assistance, and platform enhancements based on user feedback and industry best practices. ________________________________________ Key Responsibilities Platform & System Support Act as a subject matter expert across several digital systems that support a complex web platform. Provide day-to-day user support and coaching across systems (CMS, analytics tools, SharePoint/Teams). Troubleshoot issues, identify bugs, and liaise with technical teams as needed. Maintain and update user-facing training materials and documentation. Analytics, Reporting & Insights Generate regular and ad hoc performance reports using tools such as Adobe Analytics, Excel and PowerPoint. Translate complex data into clear, actionable insights. Monitor key metrics and consumer journeys to inform decision-making and strategy. Platform Optimization & Strategy Understand the platform architecture and end-to-end consumer experience in detail. Stay informed on digital experience best practices, tools, and technologies. Gather and analyze internal and external user feedback to recommend platform enhancements. Prepare thoughtful recommendations that align with the organization s voice and styleguide. Provide project management to successfully implement new initiatives and features. Support effective change management and prioritization of future development. Marketing Support Ensure digital campaigns are set up correctly for tracking and performance measurement. Identify opportunities to improve processes and workflows; implement changes where appropriate. Source visuals and draft copy for internal and external campaign assets. ________________________________________ Required Qualifications Proficiency in Microsoft Office, with intermediate Excel skills. Intermediate experience with at least one content management system and Adobe Analytics or a demonstrated ability to quickly learn and navigate similar platforms. Familiarity with Microsoft SharePoint and Teams (intermediate level preferred). Self-starter with excellent time and project management skills. Strong organizational, teamwork, and problem-solving abilities. Clear and concise communication skills, both written and verbal. Ability to distill complex information and present it in meaningful, audience-appropriate ways. Strong attention to detail and commitment to accuracy. Demonstrated alignment withs mission and strong customer service orientation. Experience as a product owner, digital strategist, or similar role preferred. Work samples will be requested as part of the interview process.

Created: 2025-06-05