Monitoring Technician

Job Title: Monitoring Technician (Hybrid) Location: Malvern, PA; Norfolk, VA; Hamilton, NJ; Pleasanton, CA Shift: At the bottom | Pay: 30/hr Only considering candidate with either an active CRAT/CCT certification or RN or is a Paramedic/EMT with current ACLS Job Description: Receive ECG transmissions in the cardiac outpatient telemetry service center, provides technical analysis of ECG data, generates reports to the physician, and communicates to the patient and physician as necessary. Training (Conducted during the day): 3-4 weeks depending on if they are certified or not (all onsite) Currently Day shift training 10am ET 12 weeks of Ramp up all onsite. After successful completion of ramp up then hybrid would kick in During ramp up, the employee would be on their shift, schedule, holiday/weekend rotation. Responsibilities: Stay up-to-date on developing clinical knowledge, specifically ECG rhythm interpretation. Review ECG recordings and related algorithm findings for clinical accuracy/completeness and evaluate ECG for notification criteria and document actions. Notify Monitoring Technician Level II in communicating ECG abnormalities according to physician notification protocol. Ensure quality assurance of readings and reports that will be delivered to physicians. Assist in facilitating activation of EMS Answer incoming calls from patients sending recordings using the WE CARE approach Follow all company and departmental policies and procedures Perform other duties and responsibilities as assigned Qualifications: Education: High School Diploma or General Educational Development (GED) Relevant Work Experience: 6 months related experience Licenses/Certifications: Active CRAT/CCT certification or RN or Paramedic/EMT with current ACLS Proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable using telephone and computer to perform job responsibilities; knowledge of medical terminology specific to cardiac/cardiology Strong verbal and written communication skills; ability to thrive in a fast-paced call center environment Demonstrate strong customer service and interpersonal skills; positive attitude and team player; WECARE BioTelemetry based customer centric program. Strong attention to detail and high level of accuracy; ability to identify problems, collect data, establish facts, and draw valid conclusion. Shifts: 4x10 (Thurs - Sun or Fri - Mon) 5:00 am - 3:30 pm 6:00 am - 4:30 pm 10:00 am - 8:30 pm 11:00 am 9:30 pm 6:00 pm 4:30 am 11:00 pm 9:30am 9:00 pm 7:30 am 5x8 (4 days during the week and 1 weekend [Sun or Sat - rotating]) 5:00 am - 1:30 pm 7:00 am - 3:30 pm 10:00 am - 6:30 pm 11:00 am -7:30 pm 11:00 pm -7:30 am

Created: 2025-06-05