Honda Automotive Sales BDC Rep

Hendrick Honda (South Blvd)Location: 8901 South Boulevard, Charlotte, North Carolina 28273Are you looking for a stable company to grow with? Build your career with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S. with over 90 car dealerships and an outstanding NASCAR Champion racing team! We are looking for quality teammates who are eager to learn new skills and seek opportunities for growth within a rewarding business industry!Summary: As a Business Development Representative (BDC), your day-to-day includes researching leads, interacting with customers over the phone/internet, building positive relationships, and managing appointments to setup sales closers for success. Top performers possess excellent communication and interpersonal skills with an ability to showcase our products and services in a compelling way!Location: Hendrick Honda South Blvd. (Charlotte).Schedule: Full Time, day/evening/weekend shifts, business hours 8:30am-8:00pm.Pay: Earning potential up to $50,000 per year (base plus bonus/commission).Essential Duties and Responsibilities include the following:Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.Log all customer comments into Dealership Management SystemSchedule follow-up contact if no appointment is made in Dealership Management SystemConfirm scheduled appointments with future customers.Post scheduled appointments on appointment board in the Business Development Center.Re-schedule "no-show" customer appointments.Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.  Schedule future contact as needed.Maintain and update customer changes in database.Contact current customer base on current marketing incentives.Respond to customer website request (internet inquiries).Contact internet clients via e-mail and phone to schedule a sales or service appointment.Notify necessary departments to inform of appointments set. Forward any customer concerns to the correct department Manager and follow-up.Maintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingFollows Safeguards rules and regulations.Demonstrates the Company's Core ValuesMaintains accurate timekeeping record in timekeeping system.Complies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assignedTake Advantage of Our Cutting Edge Benefits:Paid Medical - NO COST Employee Healthcare and Prescription PlanRewarding performance based pay plans and bonusesThe Best Dealership Facilities in the AreaCollege Scholarship Program401(k) with Company MatchLargest privately owned auto group in the country, GREAT career growth potentialGenerous paid time off/vacation and sick daysBasic Life InsuranceNO COST Employee Assistance Program100% Paid TrainingComprehensive employee recognition/rewards programsHendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For AwardSuccessful Team approach with Doing Business the Right Way FocusQualifications:High School Diploma or equivalent.Knowledge of Customer Service.Knowledge of Microsoft Office products.Ability to memorize scripts for products and services.Ability to learn web applications for customer management.Ability to communicate effectively with customers and company personnel.Computer Skills:Intermediate knowledge of Microsoft Office products.  Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and companypersonnel. Strong interpersonal and skills.Attendance Expectations:The position requires regular and predictable attendance at the dealership.  Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.Environment Demands:Duties are performed primarily in the Business Development Center on-site at the dealership.  Work involves continuous contact and interaction with customers and dealership personnel.  Work includes movement around dealership facilities. Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos.  Ability to receive and communicate with customers courteously, efficiently, and professionally.Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions.  Ability to deal with standardized situations.Hendrick Automotive Group's Core Values:Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company. #CBHendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

Created: 2025-06-05