Entry Level Account Manager

Ready to Build Lasting Client Connections in Denver? Join BTA Management Inc. as an Entry Level Account Manager and Maximize Engagement for our client! BTA Management Inc. , a true leader in marketing and strategic client expansion, ignites brand presence and fosters profound customer loyalty with every initiative. We're actively seeking an ambitious, client-focused Entry Level Account Manager to elevate our flourishing team in Denver. This pivotal role involves nurturing and expanding relationships with esteemed Lumen clients, acting as a strategic partner to ensure their enduring satisfaction and unlock the full potential of Lumen's telecommunications solutions. Our essence thrives on forging authentic connections and propelling sustained advancement through unrivaled service. As an Entry Level Account Manager, you will embark on an intensive, hands-on development program within our firm. This comprehensive training will equip you with a deep understanding of Lumen's residential and small business product offerings, advanced client relationship management strategies, effective account growth methodologies, and sophisticated problem-solving techniques for client-specific scenarios. Essential Functions of the Entry Level Account Manager: Cultivate and sustain robust, long-term relationships with assigned Lumen clients, serving as their primary contact and trusted telecom advisor. Proactively engage clients to understand evolving needs, identify challenges, and strategically position Lumen solutions. Identify and capitalize on account expansion opportunities, directly contributing to revenue growth. Conduct thorough account reviews and needs assessments, analyzing usage and satisfaction for optimal service delivery. Act as an internal client advocate, collaborating with sales, support, and technical teams for a unified, superior experience. Prepare and deliver compelling presentations and proposals, showcasing additional Lumen service value. Negotiate service agreements and contract renewals, ensuring mutual benefit and long-term client retention. Maintain comprehensive, accurate client records within the CRM system. Monitor key account metrics and client health, providing regular reports and strategic insights to management. Stay abreast of industry trends, competitor activities, and Lumen product updates for proactive recommendations. Facilitate effective communication between clients and internal departments for timely information exchange. Participate in ongoing professional development to enhance expertise in telecom, account management, and client retention. Education & Experience Needed for the Entry Level Account Manager: High school diploma or equivalent required; Bachelor's degree in Business Administration, Marketing, Communications, or related field strongly preferred. 0-2 years of experience in customer service, sales, or administrative roles, demonstrating aptitude for direct client interaction and problem-solving. Proactive, results-oriented mindset with a strong drive to exceed client satisfaction and account growth targets. Exceptional verbal and written communication skills for articulating complex service details and building lasting professional relationships. Strong organizational abilities and meticulous attention to detail for managing multiple client accounts and maintaining accurate records. Consistent access to reliable personal transportation, a valid driver's license, and current automobile insurance is required for client meetings and field engagements in the Denver metropolitan area.   Preferred Skills of the Entry Level Account Manager: You're a natural at making connections and genuinely enjoy understanding people's needs. You're eager to learn about telecommunications products and excited to become an expert. You love a challenge and are always looking for ways to grow relationships and accounts. You're a master of organization and can juggle multiple priorities with ease. You have a positive attitude and thrive in a fast-paced, collaborative environment.

Created: 2025-06-05