Care & Enrichment Technician

Summary: Are you passionate about helping animals in need and eager to advance the field of animal welfare? Do you thrive in a dynamic, complex, highly collaborative environment? If so, the role of Care & Enrichment Technician at the ASPCA's new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY might be right for you! The individual in this role is responsible for providing sheltering that is conducive to the behavioral and medic al health of resident animals. Care & Enrichment Technicians ensure a safe, healthy, clean, and enriched environment, and assist in providing the mental and physical activities animals need to regain and maintain their wellbeing. Successful candidates for Care & Enrichment Technician are adaptive, resilient, collaborative, curious, and capable of prolonged physical activity. The person in this role must be comfortable working with dogs with significant behavioral and medic al needs. Recovery & Rehabilitation Center Overview & Upcoming Launch The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medic al care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD. Responsibilities: Responsibilities include but are not limited to: Functional Duties (85%)Maintain working knowledge of all Care & Enrichment daily protocolsMaintain working knowledge of relevant regulatory requirements, and keeps accurate records of compliance activitiesClean, sanitize, and prepare animal housing areas according to established protocolsPerform repeated daily checks of animal holding areas, spot cleaning, feeding, watering, and providing enrichment according to relevant protocolsCreate and maintain safe and comfortable enriched kennels for all dogsProvide enrichment activities according to the daily enrichment scheduleProvide food, water, and medication based on veterinary orders and behavior modification plansMonitor the eating, drinking, and elimination habits of every animalMonitor the population for signs of physical or mental decline, promptly reporting concerns through the appropriate channelsAssist in overseeing volunteers as they perform animal related tasks, providing coaching and encouragement; demonstrate respect and gratitude for volunteer supportAssist with handling and documentation during dog playgroupsAssist with the transport of dogs to and from emergency and specialty veterinarians, and between ASPCA facilities as neededAssist with the physical movement of animals into and out of the shelter using low-stress animal handling techniques and following applicable organizational policies and protocols"Collaborate with behavior and veterinary team members, working together to ensure open and ample communication, excellent care, and close monitoring of every animal in the shelterSend timely medic al and behavior observation reports and actively engage within and across teams to implement interventionsAttend all required huddles throughout the day, reporting on progress, asking for or providing assistance as neededAttend and participate in training classes as scheduled by the Manager, Care and EnrichmentContinually support teammates, working together to stay on track in order to best serve the animalsKeep animal care and enrichment equipment and supplies organized, efficiently located, and in good repair, reporting missing, broken, or inadequate tools to managementMonitor the inventory and conditions of animal care and enrichment supplies, requesting additional supplies before stock is depletedBe willing to deploy locally or nationally as part of an ASPCA response when the opportunity arises and approved by the Manager, Care and Enrichment. Operational and Administrative Duties (15%)Maintain meticulous records for every animal in appropriate databasesAttend and meaningfully contribute to all relevant R&R Center and ASPCA meetingsAccurately track and report time worked, time off, and work-related expensesResponsibly steward R&R Center assets Core Values Exemplifies the ASPCA's Core Values :Has Commitment and dedication to improving the lives of animalsDemonstrates Ownership and feels responsible for outcomesBelieves in Team - that we are stronger togetherSeeks to Elevate others and reimagine what is possibleFocuses on Impact , specifically making change for animals Education and Work ExperienceHigh School Diploma or GED requiredProfessional, academic or volunteer animal care experience with dogs is required6 months of professional or volunteer animal care experience with dogs is strongly preferredAnimal shelter experience with dogs strongly preferred; dog boarding or veterinary clinic experience with dogs preferredPrevious experience working in an animal shelter preferredFear Free® Shelter Program certification (approximately 5 hours) required or completed within 60 days of hire QualificationsValid driver's license and ability to pass a motor vehicle history check demonstrating safe drivingAbility and willingness to travel up to 10% of the timeAble to work a flexible schedule, including days, evenings, weekends, and holidaysDependable and ability to demonstrate regular and reliable attendanceFluent in the use of MS Word, Excel, PowerPoint; familiarity with shelter software systems or Salesforce a plusExcellent written and oral communication skillsAble to regularly witness animals suffering medic ally and/or behaviorallyComfortable with humane euthanasia in theory and in practiceDisplays concern for the safety and well-being of self, animals and others, especially under stressFosters collaboration by creating strong connections with colleagues at all levels and in all areasBuilds strong work relationships based on trust, respect, and listening to understandFreely and generously shares knowledge, skills, and expertise with othersDemonstrates genuine interest in the thoughts, ideas, and expertise of othersProactively problem-solves and takes appropriate initiative to implement solutionsFlexible; can easily adapt to changes and help others do the sameResilient; bounces back from difficult and disappointing situations quicklyArtfully flexes coaching styles to best support diverse individualsCultivates a climate in which diverse perspectives are solicited, encouraged, valued, and respectedAbility to set a clear direction and inspire others to work towards shared goalsSets a high standard by exemplifying transparency, integrity, honesty and strong ethical principlesUnafraid of hard conversations and approaches them openly, quickly, and kindlyViews conflict as generative, using disagreement to drive innovation, improve communication, clarify and articulate values, and build stronger relationshipsAbility to maintain an open mind regarding changes and be willing to learn, implement, and teach new protocolsWork takes place in a variety of environments and weather conditions, including indoor climate-controlled spaces and outdoors where surfaces may be wet or uneven and extreme heat, cold, or precipitation is possibleWork occurs in noisy environmentsWork involves exposure to chemical and biological hazards such as medic ations, cleaning products, urine, feces, blood, and sharp objectsAbility to work in a physically demanding environment that requires standing, walking, bending, squatting, and/or kneeling for extended periods of timeAbility to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment, such as food bags, bedding, and cleaning suppliesComfort and ability to handle and restrain animals safely and humanely, particularly in stressful situationsAbility to wear appropriate Personal Protective Equipment, including but not limited to disposable coveralls, respirators or face masks, and booties Compensation and Benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $24 - $25.68 hourly. For more information on our benefits offerings, visit our website (. Stay Connected - Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community (and stay connected to future opportunities with the ASPCA. Qualifications: See above for qualifications details. Language: English Education and Work Experience: High School Diploma Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. 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Created: 2025-06-05