Telecommunications Customer Service Representative - ...

WE ARE HIRING! South Shore Marketing is looking to fill both full time and part time positions within our Telecommunications Customer Service Representative team. The Telecommunications Customer Service Representative will bring their outstanding customer service and sales skills to a whole new level. They will take their prior knowledge and skills to be the face and our of top telecommunication clients, delivering our customers with memorable experiences through personalized sales interactions. They will also be able to utilize their prior expertise by creating a welcoming and memorable environment for all of our customers. Join our team as a Telecommunications Customer Service Representative and embark on a journey to delight our customers with unforgettable experiences while providing top-notch support and service. Details of the Telecommunications Customer Service Representative Role: Build strong relationships with customers, understanding their needs, preferences, and desires to tailor solutions and exceed expectations. Collaborate with cross-functional teams to address customer needs and resolve issues, ensuring a seamless and positive experience. As a Telecommunications Customer Service Representative, you will promote our clients products and services while showcasing your passion for superior customer service. Proactively identify opportunities to enhance the customer experience, upsell any necessary services, contributing ideas for process sales order improvements and service negotiations. Maintain accurate customer records and documentation, ensuring effective communication and follow-up. Stay up-to-date on industry trends, new products and services released, competitor offerings, and emerging technologies to provide informed recommendations and insights. Telecommunications Customer Service Representative Requirements: Previous experience in the retail and/or hospitality industry, such as hotels, resorts, restaurants, or store based establishments. Strong customer service and interpersonal skills, with the ability to create genuine connections and build rapport. Exceptional communication skills, both verbal and written, with a keen attention to detail. Empathy and patience to handle customer concerns and resolve issues with tact and professionalism. Ability to thrive in a fast-paced, dynamic environment, adapting quickly to changing priorities. Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively. Candidates with the following skills or experience are encouraged to apply ASAP! Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent

Created: 2025-06-06