Customer Service Order Management - Manufacturing

Customer Service Representative - Order Management Onsite | Norcross, GA | Full-Time | 1st Shift $20-$24/hour (based on experience) The ideal candidate will have some experience in a Manufacturing Environment. About the Role: We're looking for a detail-oriented and proactive Customer Service Representative in Norcross, GA. In this full-time, onsite role, you will be the key connection between customers and internal departments, ensuring orders are processed accurately and delivered on time. From the moment an order is placed through to delivery, you'll manage the entire lifecycle, keeping customers informed and satisfied every step of the way. What We're Looking For: Bachelor's Degree required 3+ years of customer service experience , ideally in a manufacturing or production-based environment Proven ability to manage customer forecasting, demand planning, and account management Strong written and verbal communication skills Highly proficient in Microsoft Excel; ability to develop and modify spreadsheets Experience working with ERP systems and database report writing tools Strong analytical and decision-making skills Excellent attention to detail and organizational abilities Ability to work independently while maintaining strong internal and external relationships Flexible, team-oriented mindset with a positive attitude Reliable and committed to maintaining confidentiality and professionalism Key Responsibilities: Serve as the primary point of contact for customers from order entry to delivery. Process customer orders, ensuring all information is accurate and complete. Monitor and track orders throughout production and delivery, proactively communicating updates or delays. Coordinate with sales and manufacturing teams to meet customer requirements and delivery timelines. Initiate and manage customer releases for shipments, including rush and expedited orders. Maintain up-to-date customer profiles, pricing, and order status reports. Proactively manage finished goods inventory levels for assigned accounts. Handle customer complaints and returns, ensuring timely resolution. Participate in daily scheduling meetings with customer service, production, and materials teams. Suggest process improvements to enhance customer service and workflow efficiency. Prepare reports for internal and external stakeholders as needed. Support continuous improvement initiatives and help maintain a customer-centric culture. Ready to join a fast-paced team where your skills make a direct impact? Apply today to be part of an organization that values communication, accuracy, and exceptional service!Communicate customer service performance objectives to customer service staffProvide great customer service to external customerManage customer service department staffLog all customer service issuesImprove customer sales and serviceManaging all customer service staffDevelop customer service department proceduresManaging the customer service staff for inbound customerManage customer service performance metricsManage overall customer service operationsOversee the customer service teamCommunicate customer service related issuesManage customer contact requests from customer feedback data with offsite customer service teamManaging the customer service departmentManage the customer service departmentRun the customer service departmentImprove customer service quality resultsAssure quality customer service to all customersResolve customer complaints regarding sales and serviceGrowing current customer accounts with high level of customer service

Created: 2025-06-06