Service Operations Manager in Krugerville, TX

We are seeking a highly motivated and experienced Service Operations Manager for a transportation dealer-distributor located in Krugerville, Texas. Schedule: Mondayí¢€“Friday, 40+ hours/week (hours may vary based on operational needs) Salary: $70,000í¢€“$85,000 annually, based on experience Bonus Potential: Additional earnings through performance bonuses could bring total compensation into six figures Requirements 5+ years of customer service experience in automotive, bus, or heavy truck dealership environments 5+ years of personnel management experience (preferably overseeing 40+ employees) Strong knowledge of on-highway vehicle products and warranties Valid driverí¢€™s license with an acceptable driving record Some technical training or mechanical knowledge preferred P&L (Profit & Loss) experience highly preferred Strong leadership skills and an ownership mentality Ideal Background Automotive Service Managers Retail Store Managers (e.g., Target, Best Buy) with P&L and team leadership experience Primary Responsibilities Lead and develop the service team, ensuring professional growth and OEM certification compliance Promote clear communication with internal and external customers regarding service expectations Monitor and act on KPIs related to customer satisfaction, production, revenue, and WIP (Work in Progress) Drive continuous improvement through SOP and process enhancements Ensure achievement of daily, weekly, and monthly sales goals Conduct in-person customer visits to build and maintain strong relationships Oversee recruiting, performance management, and development of service team members Ensure compliance with company policies, procedures, and OEM standards Key Performance Indicators (KPIs) Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) WIP performance metrics Monthly sales and gross profit targets Team development and certification milestones Additional Training & Tools DMS Training (Karmak Fusion) OEM Factory Team Familiarization Network Communications Development Please submit your resume for immediate consideration

Created: 2025-06-07