Client Service Representative

We are currently seeking an experienced customer-oriented professional to join our team as a Client Service Representative. This role offers a unique opportunity to combine your exceptional client service skills with management experience, as you will have the potential to oversee a team of dedicated customer service associates once training is complete. If you have a proven track record in client service and leadership, this is an exciting opportunity to contribute to our organization's success. Responsibilities : Serve as our valued clients' primary point of contact, providing exceptional support and building strong relationships. Understand clients' needs, requirements, and objectives, and proactively offer customized solutions to meet their expectations. Lead and manage a team of customer service associates, providing guidance, coaching, and support to ensure service excellence. Conduct performance evaluations, set goals, and develop training programs to enhance the team's skills and productivity. Collaborate with cross-functional teams to ensure seamless service delivery, resolve client issues, and exceed customer satisfaction goals. Develop and maintain client service standards, policies, and procedures to ensure consistency and continuous improvement. Stay updated on industry trends, market dynamics, and competitive landscape to provide insights and contribute to business growth strategies. Handle escalated client inquiries and complaints, ensuring swift resolution and maintaining client satisfaction. Foster a positive and collaborative team culture, promoting a customer-centric mindset and driving employee engagement. Requirements: Bachelor's degree in Business, Marketing, or a related field OR PRoven experience in client service or customer support, and management experience is considered a plus Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients and team members. Strong leadership abilities, with the capacity to motivate and develop a high-performing team. Exceptional problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism. Strong organizational and time management skills, with the ability to prioritize and meet deadlines. Ability to adapt to a fast-paced and evolving environment. Benefits: Opportunities for career growth and professional development. Positive and collaborative work environment that fosters innovation and growth. Exposure to diverse clients and industries. Opportunity to make a significant impact on client satisfaction and business success.

Created: 2025-06-07