Customer Service Coordinator

Duration: 12 months contract Job Description: Responsible for conducting customer intakes on the plant's delivery, service, and communication. Reviews and analyzes the feedback to identify customer needs and implement strategies for service improvement. Facilitates and escalates feedback between customers and the members of the appropriate groups (manufacturing, supply chain, quality, etc.) Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting to resolve production, delivery, and billing inquiries. Interacts daily with all other functions of the company, such as accounting/credit, quality control, manufacturing, shipping, account managers and product managers. Accurately enters and maintains work orders and sample requests. Review all orders for proper customer information, product, price, quantity, payment terms and delivery information. Proactively initiate actions and resolve any questionable areas. Ensures alignment of customer requirements and product attributes Promotes Company and the CMS Plant in a positive manner and leads by example. Effectively and professionally conveying information internally and externally Negotiate expedited manufacturing and deliveries with production planners, logistics, and operations to meet our customer's needs. Handle customer accommodations independently by using good judgment in consultation with Supervisor as needed.Experience:  Customer service experience in a similar environment Strong organizational and process skills including the ability to prioritize and multi-task Demonstrated ability to develop relationships with customers (internal and/or external) Ability to negotiate and resolve issues across multiple functions. Excellent verbal, non-verbal, and written communication skills Proficient at using Microsoft Office Suite (Word, Excel, Project, etc.) Experience reading and interpreting engineering drawings and technical documentation Experience in manufacturing and/or Engineered to Order environmentEducation: Associate degree required with 2+ years of customer service-related experienceAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.IND25

Created: 2025-06-07