Retail Bank Operations Manager

The Retail Bank Operations Manager is responsible for the administration and efficient operation of managing full service branches, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.Responsibilities include:Provides leadership, training and supervisionProvides Executive oversight of Bank Operations to Branch Coordinator, Back Office Operations and Loan Servicing StaffProject Leader for system projects and conversionsParticipates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunitiesEnsures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the Bank is in compliance with established Bank policies, procedures and state and federal regulationsContributes to the overall profitability of the Bank; implements costs controls, income generation, and branch marketing efforts; monitors expenses to ensure compliance with budgetAssists Bank staff in resolving inquiries and providing managerial supportParticipates in various internal committees assigned by Senior ManagementRetail Lending Officer: Services individual portfolioReviews and approves all banking center retail loansBank Security Officer: Maintains knowledge of security and safety policies and strictly adheres to established procedures; ensures staff is properly trained and made aware of any changes to the plan and proceduresReviews NSF and overdraft reports for Commercial lenders, customers assigned and all employees; approves or declines such exceptions within established lending limitsMaintains a superior knowledge of financial industry status and trendsManages Internal and External Audits and ExamsPerforms personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the region including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary trainingProcesses, solves and answers complex customer transactions, problems or inquiriesVendor Management for Deposit and Loan ProductsFDICIA knowledge of internal controls and testingSystem Security for Core system, Transunion, Image CenterExecutive oversight to all Loans products, procedures, origination and servicingOrder appraisals and environmentalSign off on paid loans, titles, and releases of liensRequirements:Bachelor's degree or 10+ years of related experience and/or training; or the equivalent combination of education and experienceWork related experience must consist of branch management operations, lending and a supervisory backgroundEducational experience, through in-house training sessions, formal school or financial industry related curriculum, is required to be applicable to the financial industryMastered experience, knowledge and training in progressively responsible branch management and supervisory activitiesAdvanced knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank's products and servicesAdvanced experience, knowledge and training in all lending activities and terminologyDemonstrated ability to cross-sell and explain all Bank products and services with confidence and authorityAdvanced loan product knowledgeExcellent organizational and time management skills with the ability to provide leadership, supervision and training for employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skillsAdvanced math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphsExceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employeesThorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate)Ability to deal with complex problems involving multiple facets and variables in non-standardized situationsValid TX driver's license when required to drive in the course of performing assigned responsibilitiesSuccessful NMLS registration is requiredThis position offers a full range of benefits including Health, Dental, and 401k.Equal Opportunity EmployerM/F/Disability/Vet.Member FDIC | Equal Housing Lender | NMLS ID 401285

Created: 2025-06-08