Finance Manager

Sales Finance Leader, Merchant Application Processing (On-site Tampa) — Lavu POS Own the engine that gets restaurants to go live faster. Approvals up, time-to-approve down, ARR up. Build, train, and lead the team that makes sales fly. This role is on site in our Tampa office. About Lavu Lavu helps profitable high-growth restaurants run seamlessly and move money effortlessly—maximizing control, eliminating fees, and increasing profitability. We unify restaurant operations and finance into one simple, easy-to-use platform so owners can run, pay, get paid, and grow. We’re transforming how restaurants operate with our mobile/cloud POS across fine dining, QSR, bars, cafes, pizzerias, and food trucks in 80 countries. Our mission: partner with owners through knowledge, solutions, and expertise that accelerate growth while advancing the industry. You Will Own merchant application processing end-to-end: intake from closed deals, underwriting coordination, KYC/AML workflow, approvals, go-live. Design and enforce SLAs to lift approval rate and shrink time-to-approve; build clear dashboards and join daily sales huddles. Partner with the VP Sales (your manager) to unblock deals, tighten requirements, and coach AEs to submit clean apps. Build and lead the Merchant Processing team: hire, train, set SOPs, run weekly enablement, and QA. Instrument forecasting inputs from app-to-live; improve forecast accuracy and reduce churn via cleaner onboarding handoffs. Collaborate with Risk, Payments, and CS to reduce chargebacks/fraud and improve first-90-day retention. Accountable KPIs Merchant approval rate Time-to-approve (submission → decision → live) ARR growth from faster activations Forecast accuracy (app→live conversion and timing) Churn reduction in first 90 days Must Have 2 years in payments/merchant onboarding, sales finance, or underwriting ops (POS, ISO, PSP, or fintech). You know how to build a system to deliver scalable, predictable approved applications quickly Proven team lead/trainer; built SOPs and improved SLAs with data. Strong systems/analytics (HubSpot/CRM, payment processors, KYC tools). Excel/Sheets power user. On-site in Tampa bias for speed, ownership, and clean ops. Nice to Have Restaurant POS/payments experience; PCI, KYC/AML, fraud/chargeback mitigation. Track record improving approval rates without blowing up risk. Comp Competitive base, lucrative commissions and bonus, full benefits. 30-60-90 Outcomes 30: Successfully process Merchant Applications; map the funnel; publish SLA/defect tracker; daily dashboard live. 60: 15–25% faster time-to-approve via SOPs and training; reduce incomplete apps by 80%. 90: Team staffed and trained; reliable forecast inputs; app→live conversion up; early churn down.

Created: 2025-08-27