Helpdesk Support Specialist

Job Title: Helpdesk Support SpecialistLocation: Des Moines, IA 50266 (Remote – Must reside within 30 minutes of the client's location in Des Moines, IA 50266)Traget Start Date: October 5, 2025Pay Rate: $20.00/hourDuration: 12 months (with potential for extension)Pre-Employment Requirement: Must be willing to submit to background screeningOverview:Join a dynamic enterprise-level service desk team supporting internal employees of a major financial institution. This is a remote role, but candidates must live within 30 minutes of a designated office in Des Moines. You’ll be part of a structured training program and receive ongoing support as you transition into your shift.Key Responsibilities:Provide technical support via inbound phone calls and chatsTroubleshoot issues such as password resets, VPN connectivity, Outlook/email problems, and application errorsUse internal knowledge base to identify solutions and implement workaroundsEscalate complex issues to subject matter experts when neededSupport remote users with software installations, printer setup, and mobile device troubleshootingRequired Qualifications:12–24 months of previous Service Desk or technical support experienceStrong troubleshooting skills with Microsoft products (Windows 10, O365, Outlook, Teams)Familiarity with Virtual Desktop Infrastructure (VDI) and mobile device support (iOS/Android)Excellent communication and customer service skillsAbility to work in a fast-paced, high-volume environmentReliable internet connection and quiet home workspaceAdditional Notes:Attendance and reliability are criticalFlexibility required during training and shift assignmentThis is not a 100% remote role — local residency near Des Moines is requiredWhy Apply?Gain valuable experience supporting wealth advisors and internal teams at an enterprise level. This is a great opportunity to grow your technical skills in a structured and supportive environment.Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Oct 8, 2025.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-10-02