Client Service Specialist

Professional SummaryWe are seeking a proactive and detail-oriented Customer Service Representative to join our inbound customer service team, specializingin Business-to-Business (B2B) calls. This role is focused on fostering strong customer relationships, resolving issues with efficiency, and managing customeraccounts with precision. The ideal candidate thrives in a dynamic environment, is passionate about problem-solving, and is committed to delivering exceptionalservice. Prior call center experience is highly desired but not required—candidates from Seterus or Freedom are highly encouraged to apply and will be prioritized for immediate hiring. Key ResponsibilitiesBuild and maintain strong relationships with B2B customers, ensuring high levels of satisfaction and timely payments.Manage customer accounts, accurately receiving and posting payments in a time-sensitive manner.Actively inform customers about the status of their accounts to maintain transparency and trust.Collect overdue payments and negotiate solutions to bring accounts current.Investigate and resolve billing-related questions and concerns, collaborating directly with customers and internal teams.Proactively identify and address challenges by conducting research and analysis to develop effective solutions.Maintain accurate records and ensure tasks are completed efficiently through strong organizational skills.Provide outstanding communication, ensuring interactions remain professional and solutions-oriented. Qualifications1-2 years of successful experience in a billing or call center environment.Proficiency in Salesforce and/or other CRM platforms is preferred; intermediate understanding of credit and collections systems is an advantage.Exceptional verbal and written communication skills, with the ability to engage professionally with both customers and internal teams.Strong familiarity with MS Office 365 and Google Workspace is highly desirable.High school diploma or general education degree (GED) is required.Detail-oriented, highly organized, and driven to research and analyze challenges for effective resolution.Schedule: M-F 5am- 1:30pm (Training 7am- 3:30pm)Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Beaverton,OR.Application DeadlineThis position is anticipated to close on Sep 30, 2025.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-10-02