Epic Trainer

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  The Epic Trainer is responsible for the preparation, facilitation, and follow up of Epic training activities for the Optum Health Networks team.The Epic trainer will work directly with the OHN Leadership and within their assigned market.Ideal candidates are independent contributors with experience in training Epic applications in the provider practice setting.  In this role you will need high emotional intelligence to maintain composure and navigate divergent goals and challenging situations. You need solid interpersonal communication skills to build positive relationships, use tact in sensitive situations; listen well to various points of view; relate well to others at all levels.This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.  This will be on the job training and the hours during training will be 8:00am to 5:00pm EST, Monday - Friday.     Primary Responsibilities:Train Epic applications for new hires, learners participating in Epic Thrive session, during bi-annual Epic upgradesTrain In-Person and virtual classesParticipate in coordination of training scheduling processMonitor and respond to training service ticket requestsSupport training team in box incoming requestsUtilize LMS to facilitate training sessions, take attendance, make learner adjustments based on needs, and loading of training contentParticipate in Upgrade and Merger and Acquisition projectsTravel to training sites as requiredServe as training resource for clinical and operations staffPrepare, manage and maintain training classroom(s)Performs additional duties as assignedTrain other applications as required   You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:High School Diploma / GED OR equivalent years of work experienceMust be 18 years of age OR olderMust have a valid driver's license 3+ years of Epic training experience in a provider practice setting and/or equivalent EHR/provider practice related training experienceSuccessfully pass Epic Credentialing panel for assigned applications within 60 days of startExperience with Computers and Windows based programsProficient in Microsoft Office Suite and particularly in Team meetingsPresentation skillsAbility to work in a high-performing, fast-paced, collaborative environment with limited supervision; must possess a high degree of self motivation, versatility, and flexibilityTo be a quick learner, willing to tackle new opportunities and challenges with the capacity to synthesize and articulate complex subject matter so it can be easily understoodAbility to work a flexible work schedule and travel both locally and non-locally to off-site training locations as neededAbility to travel up to 25% of the timeAbility to keep all company sensitive documents secure (if applicable)Dedicated work area established that is separated from other living areas that provides information privacyResiding in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)Must reside within the state of Ohio OR IndianaAbility to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.     Preferred Qualifications:Familiarity with Learning Management SystemsBackground in Instructional Design   Soft Skills:Self-starter with ability to take direction and come up with approaches and solutionsExcellent multi-tasking skillsTakes ownership of training processes with a focus on creating an enriched training experienceSolid interpersonal communication skills, builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels.Effective written and oral communication skills necessary to foster team collaboration, and supportive learner environmentEngaging Facilitator - facilitates presentations/training, workshops, or meetings in a structured manner; can manage group dynamic    Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 - $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.     UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.  UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   #RPO #RED 

Created: 2025-11-24