General Manager – Store Operations

What makesNew City Microcreameryspecial? Our scratch kitchen combined with our industry leading team culture and use of cutting edge technology such as Toast, Restaurant365, and Paycom, you will have an opportunity for growth as we strive for greatness. The people on our teams, our unique ice cream, and our family friendly yet trendy atmosphere, are all part of what makes usAn EliteRestaurant Group.We work together to create a greatfun environment - one where our guests feel at home and our team members can thrive.Fun Fact:Our leaders make dining experiences extraordinary! They make them feel like an honored guest through celebrating birthdays, date nights, anniversaries, first dates, births, proposals, holidays, graduations, weddings, and help create guest advocates!Did you know:Our hospitality group also includes The Rail Trail Flatbread Co, which currently has 2 locations and our New City Hudson location also has a secret speak easy bar disguised as a cobbler shop, shhh!Do you:Want to work for a local industry leader that has a best-in-class culinary and hospitality brand?Have a passion for deliveringVibrantexperiences for your guests?Enjoy taking on challenges and refuse to accept mediocrity?Think creatively and remainCuriouswhen driving for results?Possess the talent, vision, and desire to invest time and energy into building great teams, and developing and/or expanding a successful career?Responsibilities:Lead & Inspire Hospitality:Ensure guest satisfaction through unforgettable serviceMotivate & Mentor:Lead, coach, and teach your team to be the best they can beBoost Financial Performance:Build sales and maximize financial success for your restaurantMaintain The Service of Culture:Promote a fun and positive family-style work environmentDrive Genuine Excellence:Excel in a culinary-driven environment with the freshest ingredients, the cleanest kitchen, top of the line equipment, and high operating standardsRequirements:Experience working in a hands-on, fast paced, high volume environmentExperience mentoring and training hourly team membersStrong communication skills with the ability to resolve conflict and provide direction to your teamsCareer Advantages:Expand your management experience with as we expandComprehensive benefits plan with options for Medical InsuranceCompetitive salary with annual bonus opportunityClear path for growth and career advancementPaidholidaysoff (Thanksgiving, Christmas)Paid vacationMeal benefits4 company staff outingsIf this management opportunity sounds intriguing to you, apply today, and get ready toserve the #besticecreamintheworldJob Type: Full-timeBenefits:Employee discountFlexible spending accountHealth insurancePaid time offPaid trainingReferral programPhysical Setting:Trendy food sceneFamily Friendly environmentSchedule:10 hour shiftDay shiftEvening shiftMid shiftWeekendHolidaysMonday to FridayWeekend availabilitySupplemental Pay:Bonuspay (quarterly)Education:High school or equivalent (Preferred)Here at New City, we feel that above all else, its the people that matter most. We believe in people because once upon time people believed in us. Our incredible staff are the crown jewels of New City. We are blown away by the way they smile through every situation and dedicate themselves to the guests above all else. From our Honorable Order of Frozen Dessert Technicians to our Baristas to our Flavor Ambassadors, all of them work together to make the Microcreamery go. They are amazing individuals who have committed to the team and we could not be more excited to watch all of them grow with us and fulfill their potential in the future.

Created: 2026-01-16