Guest Experience Lead (Register)

Guest Experience Lead The Good Life Sandwich Company San Carlos, CA Weekends required (2 additional weekdays may be available) $20$24/hr + tips (based on experience)The RoleThis is the face of the shop. As our Guest Experience Lead, youre responsible for making sure every guest feels taken care of from ordering to pickup. Youll run the POS, manage in-store and online orders, keep things organized during the rush, and support the sandwich team so service runs smoothly.What Youll DoGreet guests and take orders with confidence and warmthRun the POS accurately and efficientlyTrack in-store and online orders to ensure the right guests get the right foodHelp pace the line and keep service flowing during busy hoursSuggest items and upsells to enhance the guest experienceSupport the sandwich team with communication and light side workHelp with light closing tasks after serviceWhat Were Looking ForStrong customer service and communication skillsComfortable speaking clearly with guests (English required)Calm, organized, and friendly under pressureTeam-first attitude you help wherever neededFood service or caf experience preferred, not requiredWhy This Role RocksDaytime hours onlyTips on top of hourly payBe part of a growing sandwich concept from the ground upSmall team, clear expectations, supportive ownersInterested?Send a short message telling us your availability and any relevant experience.Required qualifications:Legally authorized to work in the United StatesRetail skills: addressing customer complaintsManagement skills: resolving customer complaintsMath skills: counting cash drawerComfortable handling customer complaintsAble to stand for duration of shiftAvailable to work: weekends0-1 year of total work experiencePreferred qualifications:17 years or olderFood Service license/certification: ServSafe Food Handler CertificationRestaurant front of house skills: front counterRestaurant front of house skills: running foodRestaurant front of house skills: hostingRestaurant front of house skills: serving in fast casualRestaurant front of house skills: point of sale (POS) operationRestaurant front of house skills: catering serviceRetail skills: customer serviceRetail skills: point of sale (POS) operationAble to work in an environment with fluctuating temperaturesAble to work in an environment with high temperaturesAble to comfortably lift 20 lbs

Created: 2026-02-06