Customer Care Call Center Representative

Customer Care Representative (Call Center / Customer Service)$18.00/hour to start + $500 Quarterly Reliability BonusFull-Time | On-Site to Start | Remote Eligible After 6 MonthsWere hiring full-time Customer Care Representatives for a high-volume call center role. Youll receive paid training, full benefits, and the opportunity to work remotely after 6 months of successful performance.What Youll DoHandle inbound and outbound customer service callsAssist customers with billing, account management, and service questionsResolve issues efficiently while striving for First Call ResolutionMeet call quality, productivity, and attendance expectationsAccurately document calls and account updates in multiple systemsFollow confidentiality and compliance guidelinesYoure a Fit If You:Are reliable, punctual, and consistent with attendanceCommunicate clearly and professionally on the phoneAre comfortable using multiple computer systems at onceHave customer service or call center experience (preferred, not required)Have a high school diploma or equivalentPay & Benefits$18.00 per hourEligibility for a $500 Quarterly Reliability BonusPaid on-site training (35 weeks)Health, Dental, and Vision insuranceSimple IRA retirement planPaid time off and paid holidaysRemote work available after 6 months of successful performanceScheduleFull-timeMondayFriday, 8:30am5:00pmAll offers of employment are contingent upon background screening and drug testing.Equal Employment OpportunityEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.Pay: From $18.00 per hourBenefits:401(k) matchingDental insuranceHealth insuranceOn-the-job trainingPaid time offVision insuranceWork from homeWork Location: In person Required qualifications:Legally authorized to work in the United States18 years or olderPreferred qualifications:1+ year of experience in the customer service industryAt least high school diploma or equivalent or higherReliable transportation to and from workBackground checkDrug screeningMath skills: calculating percentagesComfortable handling customer complaintsAvailable to work: weekdays

Created: 2026-02-07