$24/hr Customer Experience Specialist

Job Posting – Customer Experience Specialist IOverviewThe Customer Experience Specialist I is an entry‑level customer service role supporting Consumer Direct Lending. This individual serves as the primary consumer contact, guiding applicants through the loan origination process after their licensed discussion with a loan officer. The role is a key contributor to ensuring efficient and effective processes that align with business and customer service objectives. Responsibilities may be focused within a specific function/channel or span across functions/channels within the Mortgage Fulfillment Division (MFD).ResponsibilitiesReceive and place inbound/outbound calls to consumersManage inbound text messages (with consumer consent) and facilitate outbound text communicationsAnswer high‑volume calls and texts from current customers in a timely manner, delivering exceptional service for mortgage loan inquiries and requestsEffectively manage a pipeline of up to 75 loansPerform routine data entry and validation tasksHandle routine calls, emails, and chat responses with PennyMac employees, consumers, and authorized third partiesMonitor work queues and intervene as needed to maintain workflow efficiencyConduct preliminary research to accurately address customer inquiriesEscalate complex issues to supervisors when necessaryCore SkillsCustomer Service & SupportData Entry & Documentation AccuracyLoan Processing & Loan Origination (Encompass)Call Center Operations (Inbound/Outbound)Mortgage Lending & Financial ServicesCustomer Communication & Problem ResolutionQualificationsMortgage and/or financial services call center experience preferredBilingual (Spanish) a plus, but not requiredGeneral understanding of Federal, State, and Local mortgage regulations preferredStrong attention to detail with the ability to work independently and as part of a teamProven ability to deliver timely and accurate information in a fast‑paced environmentExcellent critical thinking, problem‑solving, and mathematical skills with sound judgmentEffective time management skills to meet deadlinesStrong written and verbal communication skillsNegotiation skills with the ability to resolve customer issues effectivelyProficiency with computers and mainstream applications (Microsoft Office, Google Suite, etc.)Job Type & LocationThis is a Contract to Hire position based out of Pasadena, CA.Pay and BenefitsThe pay range for this position is $24.00 - $24.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Pasadena,CA.Application DeadlineThis position is anticipated to close on Feb 13, 2026.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-02-08