Service Manager

Join Our Growing Team!At ADMAR, being part of something bigger is a source of pride. With the right equipment from ADMAR, our customers build, landscape and get work done in our communitiesand in yours too! Want to contribute in a BIG way? Join our team! Now, were not talking about just a job, were talking about elevating your career, at a place where the skys the limit with ongoing training and advancement opportunities.Job Summary: Service ManagerCritical role within the company with responsibility for maximizing shop efficiency, revenue generation capability and productivity of the service department personnel. You will establish and mentor an organization dedicated to achieving the highest levels of equipment service and repairs while maintaining a high level of customer satisfaction. You will collaborate with other departments within the branch as well as with other branch locations, in order to improve the overall performance and profitability of the business.Essential Functions:Providing a safe work environment by ensuring that established safety standards and policies are communicated to staff members and that these policies are adhered toAssisting in the recruitment of qualified personnel. Ensure their skills and qualifications allow service work to be completed per OEM standards for all equipment types offered by at your branchSupervise and mentor service technicians by performing spot checks. Ensure work is progressing at the desired pacePrepare schedules and plan staff duty rotations as needed to ensure that the department is staffed properlyReview OEM lists and other documents to ensure the shop has proper tooling and equipment, such as diagnostic tools, that will improve quality and productivity within the service departmentResponsible for the timely review of overtime requirements and recommend changes as neededOEM Portals: Check weekly each portal to familiarize yourself with service bulletins/campaigns and other important service information locationsEnsure service documentation is prepared and processed in a proper and timely manorEnsure any chronic, long term or out of the ordinary issues are reportedRun reports as needed, process the data for practical use and respond to progress report requests as necessaryMaintain established goals for staff training, equipment status and maintenance programsReview staff training records and make recommendations for their continuing educationResponsible for constant communication with team to ensure all expectations are being metSkills:Must be dedicated to running a clean, safe and efficient shopMust be a highly motivated individual and dynamic leaderMust be able to read and write the English languagePossess the ability to calculate figures, such as discounts, interest, and percentagesBe able to read and understand electrical and hydraulic schematics within service manualsAbility to multitask is a mustExceptional phone skillsExcellent customer service skillsMust have the ability to work with diverse groups in a challenging, fast paced settingAS400 or other ERP systems knowledge a plusHave a strong desire to seek self-improvementBe able to participate in online and group training and utilize established training courses for group classroom and on-line learningWilling to put in the extra time to ensure goals, deadlines and customer satisfaction are metExperience/Education:High School Diploma or equivalent3 5 years experience as a Shop Forman or Service Manager, preferably in the equipment industryHighly competent computer and keyboarding skillsStrong verbal communication skillsVerifiable references and a work historyPhysical Demands:While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.ADMAR offers a competitive salary, comprehensive medical coverage, 401k with generous company match, paid time off, and more.Realize your potential at ADMAR, and youll enjoy exciting days with a great group of people and opportunities for fulfillment in your career. As one of the largest independently owned providers of construction equipment and supplies, we encourage you to apply today!ADMAR Supply Co Inc is committed to the policy of equal employment opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity.Compensation details: 65000-80000 Yearly SalaryPI676bce2b2747-31181-38547350RequiredPreferredJob IndustriesOther

Created: 2026-02-23