Customer Service Representative (CPAP / Sleep Therapy �...

Job SummaryWe are seeking a Customer Service Representative to support patients in a front-desk, receptionist-style healthcare environment. This role focuses on assisting patients with medical equipment (specifically) CPAP devices) while providing excellent customer service, insurance support, and scheduling coordination. Candidates with hands-on patient care with CPAP experience or knowledge is required. Essential Job FunctionsServe as the first point of contact for patients via inbound and outbound callsSupport patients with medical equipment orders, scheduling, and general inquiriesObtain, analyze, and verify referral and patient informationCreate and process orders for medical equipment as prescribed by physiciansEducate patients on insurance coverage and financial responsibilityAccurately document all calls and interactions according to SOPsDevelop and maintain knowledge of products and servicesRoute calls appropriately and follow up when neededReview documentation for accuracy and completenessPerform insurance verification to confirm eligibility, coverage, deductibles, and coinsuranceObtain pre-authorizations when required and submit physician orders for approvalQualificationsCustomer service experience (call center or office-based preferred)Medical, healthcare, or patient care experienceCPAP experience required (professional or personal use)Office or front-desk experienceComfortable working in a fast-paced, phone-heavy environmentStrong communication, organization, and documentation skillsHands-on patient care experience (CNA, MA, DME, or similar roles)Experience with insurance verification or prior authorizationsDurable Medical Equipment (DME) experienceHealthcare scheduling or EMR system experienceWork EnvironmentOnsite, office-based roleReceptionist-style healthcare settingSchedule: Monday–Friday, 8:30 AM – 5:00 PMRotating on-call schedule ($150 flat rate on-call stipend + hourly pay for time spent handling calls): 1 week every 4 weeks (performed remotely) - On-call coverage includes evenings, weekends, and holidays#westpriority26Job Type & LocationThis is a Contract to Hire position based out of Kearney, NE.Pay and BenefitsThe pay range for this position is $18.50 - $19.50/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Kearney,NE.Application DeadlineThis position is anticipated to close on Mar 13, 2026.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-11