Social Media Account Moderator

Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business. We are hiring Tier 1 Account Moderators to support a fast-growing global social media and social commerce platform. This role focuses on platform safety, trust, and policy enforcement, not customer service.As a Tier 1 Moderator, you will review user accounts, private messages, group chats, and appeal requests to ensure content aligns with platform policies and community standards. Decisions made in this role directly impact user safety, platform integrity, and regulatory compliance.This is a non-voice, judgment-based role requiring strong decision-making, consistency, and the ability to work with sensitive content.What You'll Be SupportingA large-scale social media and social commerce platformUser-generated content including posts, private messages, and group chatsAccount enforcement actions and appeal reviewsPlatform policies related to safety, authenticity, and acceptable useKey ResponsibilitiesReview and moderate user accounts and content according to defined policiesEvaluate reports related to private messages and group chatsAssess and process account and content appealsMake consistent enforcement decisions based on platform standardsAccurately document moderation actions and rationaleMeet quality, productivity, and consistency benchmarksWork Environment100% non-voice, case-based workStructured workflows with repetitive decision-makingProlonged screen timeExposure to content that may be sensitive, explicit, or emotionally challengingOn-site call center environmentSchedule & AvailabilityOn-site role inMorrow, GAMust be availableMonday-SaturdayOperating hours range from8:00AM through 2:00 AM ESTAbility to work evenings and late-night shifts is requiredFixed schedules once assignedCompensationCompetitive hourly base pay: $20/hour in training ( $21/hour after training graduation, and $22/hour after 6 months) Full-time, on-site employmentFull health benefits (Medical, Dental, Vision)Cell phone benefits ($25/month per line; restrictions may apply)Referral for Life Program™ and abundant advancement opportunitiesWhat We're Looking ForMinimum6 months of experiencein content moderation, trust & safety, risk, fraud, e-commerce operations, or similar policy-based workStrong judgment and ability to make consistent decisionsFamiliarity with major social platforms (e.g., short-form video, social media, or online marketplaces)Comfort enforcing rules without emotional escalationHigh attention to detail and documentation accuracyPsychological resilience and stress toleranceReliable attendance and schedule adherenceImportant Role DisclosureThis position involves reviewing content that may includesensitive, explicit, or disturbing materialas a normal part of job duties. Candidates should carefully consider their comfort with these essential functions before applying.Hiring Process Qualified candidates will complete: 1. Pre-employment screening and assessments 2. Recruiter interview 3. Final Realistic Job Preview (RJP)/ Operations validation interviewThe RJP serves as the final step to ensure alignment with job expectations, schedule, and work environment before hire.Why Join This ProgramThis is an opportunity to join a newly launched U.S. moderation program, where early team members help establish quality standards, workflows, and platform trust from the ground up.Equal Employment OpportunityVXI is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.ADA AccommodationIf you need a reasonable accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources to ensure accessibility consistent with applicable law.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Created: 2026-03-12