Customer Service Representative

Customer Service RepresentativePosition SummaryIf you enjoy problem‑solving and helping people, this role may be a great fit. As a Customer Service Representative, you will be the first point of contact for customers, assisting with billing questions, taking payments, helping with online portal access, and addressing general inquiries. You’ll work in a fast‑paced, high‑volume contact center while delivering accurate, professional, and friendly service across multiple communication channels.Key ResponsibilitiesHandle inbound customer interactions related to billing inquiries, payments, portal navigation, and general account questionsProvide exceptional customer service via phone, text chat, and email in a high‑volume contact center environmentTake ownership of customer requests and resolve inquiries efficiently, accurately, and professionallyAnalyze customer information to make appropriate decisions and resolve issues while maintaining a positive caller experiencePerform basic mathematical calculations (percentages, addition, subtraction, division) to address billing‑related questionsNavigate multiple systems and applications simultaneously to research, analyze, and resolve customer concernsMeet established productivity, quality, and service level standardsComply with corporate policies, regulatory requirements (SOX), and payment security standards (PCI)Complete additional tasks and special projects as assignedWork overtime as needed to support business demandsRequired Skills & Qualifications1–2 years of customer service experienceStrong verbal and written communication skills with a service‑focused mindsetAbility to make quick, sound decisions in a fast‑paced, high‑volume contact center environmentProficiency with computers, including keyboarding, web navigation, and multi‑monitor setupsWorking knowledge of Microsoft 365 (Excel, Word, Outlook, Teams)Strong multitasking, time‑management, and problem‑solving skillsProfessionalism, reliability, and personal accountability in handling customer interactionsAbility to manage competing priorities and remain calm under pressureEducation & ExperienceHigh school diploma or equivalent requiredCollege degree or currently pursuing coursework is a plusPrior experience in a high‑volume contact center environment is preferredExperience LevelEntry LevelJob Type & LocationThis is a Contract to Hire position based out of O FALLON, MO.Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in O FALLON,MO.Application DeadlineThis position is anticipated to close on Mar 31, 2026.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-22