Customer Service Representative

About the RoleWe are seeking a detail‑oriented Customer Service Representative to join a fast‑paced Customer Support team. This position is ideal for someone who excels in email‑heavy customer service, case resolution, and researching solutions for client needs.This role is not high call volume — it is primarily email and Salesforce case management. You will support account managers who oversee vehicle fleets and assist drivers with a wide variety of service-related questions.Key ResponsibilitiesManage a high volume of customer emails and cases within SalesForce CRMConduct detailed research to resolve customer issues; think critically to provide solutionsCommunicate extensively with internal departments using MS TeamsAssist with vehicle ordering, billing changes, insurance card distribution, and driver data updatesCreate vehicle selectors and generate internal reports using company systemsMake outbound follow‑up calls to customers as neededMulti‑task effectively—typing and updating records while speaking with customersContact drivers via phone or email to obtain missing informationQualificationsMust Have2+ years of office‑based customer service experienceStrong written communication skills with proper grammarHigh computer proficiency; able to navigate multiple systems and dual monitorsProficiency with Outlook, Word, and Excel (basic Excel required)Typing speed of 40+ WPMHigh School Diploma or equivalentNice to HaveExperience with SalesForceExperience in case management or heavy email support rolesWork Environment100% onsite in a modern Schaumburg officeBusiness casual environment1‑hour lunch (unpaid) + two 15‑minute breaksOptional overtime availableOffice perks include: ping‑pong tables, golf simulator, gym membership, workout classes, and saunaEmployment DetailsContract Length: 6–12 months, with strong potential for permanent conversionPre‑employment checks: Drug screen, background check, and education verificationWorksite Address: 1299 Zurich Way, Schaumburg, IL 60196Submittal RequirementsCandidate submissions must include:Resume + SummaryTyping test (minimum 35 WPM; 40 preferred)Written assessment (mock email)Responses to the following questions:Reason for leaving previous jobs (confirm if any were contract roles)Any planned time off in the first 90 daysExplanation of computer skills and experience working in multiple systemsA detailed example of resolving a customer issue, including steps taken and final resolutionWhy This Role Is a Great OpportunityStable and growing organizationStrong potential for contract extension or permanent hireSignificant opportunities to demonstrate performance and growAccess to a newly renovated office with modern amenitiesOvertime availability for additional income#centralpriority26 Job Type & LocationThis is a Contract position based out of Schaumburg, IL.Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Schaumburg,IL.Application DeadlineThis position is anticipated to close on Apr 3, 2026.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-31