Client Solutions Integration Specialist

Cruz Plumbing & Rooter Services is seeking a proactive Client Solutions Integration Specialist to support customers and coordinate service solutions remotely. This role focuses on understanding customer concerns, recommending appropriate service pathways, and ensuring that service requests are properly documented and resolved. This is a fully remote role designed for individuals who enjoy helping customers and coordinating solutions.Key ResponsibilitiesRespond to customer inquiries regarding plumbing services and service optionsAssess customer needs and recommend appropriate service solutionsCoordinate service requests and communicate necessary details to field techniciansProvide clear explanations of service processes and timelinesMaintain detailed digital records of customer interactions and service recommendationsFollow up with customers to ensure satisfaction and issue resolutionAssist in resolving service concerns by coordinating with internal teamsSupport administrative tasks related to service coordinationEnsure professional and timely communication with customersQualificationsHigh school diploma or equivalent requiredStrong communication and customer service skillsAbility to understand customer needs and suggest practical solutionsBasic computer skills and familiarity with email and online platformsAbility to multitask and manage multiple service requestsStrong problem-solving and decision-making skillsReliable internet connection requiredAbility to work independently in a remote environmentPreferred SkillsExperience in customer support, service coordination, or call center rolesFamiliarity with service-based industries such as plumbing, HVAC, or maintenanceBasic knowledge of scheduling or ticketing systemsAbility to handle customer concerns professionally and calmlyCompensation & BenefitsCompetitive hourly payFully remote work opportunityPaid time off (PTO)Training provided for company systems and service proceduresOpportunities for growth into advanced service or operations rolesSupportive remote team environmentRequired qualifications:Legally authorized to work in the United StatesPreferred qualifications:18 years or older

Created: 2026-04-09