Customer Service Representative

JOB DESCRIPTION JOB TITLE: Customer Service Representative SALARY: $38,000 to $41,000, DOE SUMMARY: Providing excellent customer service to contract holders, ensuring professional and efficient service. DUTIES AND RESPONSIBILITIES: Answers contract holder inquiries via phone and/ or email Makes clear detailed notes in system concerning contract holder inquiries Works closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holder Explain procedures to contract holders including but not limited to: How to begin a claim; current claim status and/ or explain address requests; processes requests; for reprints of confirmation letters QUALIFICATIONS: One to two years related customer service experience Ability to understand and follow written and verbal instructions #INSEP2025

Created: 2025-09-24