Sr Field Services Support

Job Title: Sr Field Services Support Area to Cover: Aiken, SC multiple areas Duration: Full Time Job Description: The tasks include installation, configuration, maintenance, and servicing of communications systems and equipment, servers, workstations, and the associated electronic equipment at Public Service Answering Points (PSAP) in the Commonwealth . IT field technician tasks: driving to client sites and providing general IT Support, running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer but do expect printer, laptop, server, network, and other technological devices. Provide full-service consultant services for network LAN, WAN, WLAN, off-site data storage, cabling infrastructure, failsafe recovery, remote access systems, firewalls, routers, switches, application management & development, communications integration, phone systems, security access devices, email, DNS, Web hosting, applications development, RAID storage, network printers, various server deployments, and all related hardware & software. Setup installs and maintain wireless routers. Smart Hands tech needed for PC REFRESH, Desktops replacement and laptops replacement. Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's) Technician will travel to each client's location Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server, and Printer Works under general supervision Education and Experience: (required and/or preferred) Minimum Requirements: 3 years plus supporting Desktops, Laptops, and Printers. 3 years plus of customer service experience CAT5/CAT6 network cabling routing/termination/testing. Install Conduit/Wiremold as needed for best cable management. IT rack installation (patch panel, switch, firewall, router, NVR, power supplies). Reliable Transportation (This is a driving position - reimbursed accordingly) Able to work weekends, staggered or late shifts possibly including evenings and/or weekends Personable as they will be interacting with a wide range of users and environments Can work on a ladder of lift and are able to lift to 50lbs. After training is complete, candidate will be added to the on-call rotation 7x24 Basic Needs/Haves Able to work from a bent, crouched, or kneeled position Smartphone with tethering/hot spot capabilities Laptop Basic Hand Tools Possess a valid driver's license Preferred. Physical Requirements: The physical requirements for this office role include the ability to sit or stand for extended periods, typically up to 8 hours a day, and regularly operate standard office equipment such as computers and phones. Employees should be able to lift up to 15 pounds occasionally and frequently perform tasks that require typing, writing, and document handling. Effective verbal and written communication skills are necessary, along with adequate visual and auditory abilities to read materials and participate in meetings.

Created: 2025-09-24