Technical Customer Service Representative III

Technical Customer Service Representative III Charlotte, NC 3 Months Hybrid Shift Hours: 8:00 AM 5:00 Pm Duration: 3-Month Project (Potential to Extend) Position Summary: We are seeking a Technical Customer Service Representative III to join our team in support of global corporate Travel & Expense (T&E) initiatives. This individual will play a key role in the implementation and support of our corporate card programs and related systems, including Concur Expense, SAP, and Banking Corporate Cards. The successful candidate will work closely with the Sr. Manager, Global T&E and the Supervisor, Global Card & Expense, supporting a variety of tasks related to the implementation, customer service inquiries, communications, and administrative processes for our global T&E and Purchasing Card programs. Key Responsibilities: Assist with corporate card implementation activities across global markets, including: Expansion of P-Card markets Transition of legacy Evoqua employees to corporate card provider Serve as a primary point of contact for customer service inquiries related to corporate card and T&E systems Draft and distribute communications regarding card programs and expense policy updates Provide administrative and system support for: Concur Expense (Site Administration) SAP Expense Modules Banking Corporate Card integration Collaborate on the Concur Transformation Project, contributing to planning and system updates as assigned Support internal teams with training, documentation, and onboarding as needed Perform other duties and special projects as directed Required Qualifications: Bachelor s Degree (BA or BS) in Business Administration, Finance, or a related field Previous experience in corporate card programs (Banking preferred) Familiarity with SAP and Concur Expense platforms Strong customer service and communication skills Detail-oriented, with the ability to manage multiple tasks and deadlines Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams) Preferred Qualifications: Experience with Concur Expense Site Administration Previous experience working in a global or enterprise-level organization Prior involvement in T&E system transformations or implementations Admin Customer Service experience Writing Skills.

Created: 2025-09-24