Call Center Representative

Customer Service / Call Center Representative Whiteville, NC 28472 | On-site COMPENSATION & SCHEDULE • $15/hour; increases to $22/hour upon permanent hire Schedule: Shifts vary between 7:00 AM - 9:00 PM with two days off weekly Up to 2 Saturdays/month and 1 Sunday/quarter required Mandatory overtime at month-end • Temporary-to-Hire, W2 • Start Date: October 2025 • Job ID#: 152230 MINIMUM QUALIFICATIONS • 2+ years of Customer Service experience • 2+ years of Call Center experience • Strong communication, decision-making, and time management skills • Proficiency in Microsoft Office applications • Ability to collaborate effectively within a team environment PREFERRED SKILLS • Experience in debt recovery or financial services • Knowledge of Fair Debt Collection Practices Act (FDCPA) and compliance protocols ROLE IMPACT This position plays a key role in supporting the client's financial stability by facilitating the timely and professional recovery of delinquent accounts. The role directly impacts revenue goals by meeting or exceeding collection performance metrics, maintaining full compliance with industry regulations, and delivering a customer-focused approach to resolving overdue balances. KEY RESPONSIBILITIES • Contact customers to collect delinquent accounts using standardized call procedures • Meet or exceed performance metrics for call volume, contact rate, and promises kept • Negotiate repayment arrangements aligned with customers' financial capacity and willingness to pay • Accurately document all calls, agreements, and follow-up actions in the designated system • Escalate unresolved or high-risk accounts to management when necessary CORE TOOLS & SYSTEMS • Microsoft Word, Excel, Outlook • Collections platforms and CRM systems #Arlington123 LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

Created: 2025-09-24