Director of Freight Services

Ocean/Air Freight Operations Director - Los Angeles or Houston: Are you a Freight Operations Director with deep expertise in ocean freight, air freight, and global logistics management ? We are seeking a seasoned leader to join our growing international freight forwarding team. As the Ocean/Air Freight Operations Director , you will oversee U.S. operations across Los Angeles (LA), El Paso (ELP), and Houston (HOU), leading a team of 15-20 professionals while collaborating closely with global leadership in China. This strategic position drives operational excellence, supply chain optimization, and customer satisfaction . If you thrive in a fast-paced logistics and freight forwarding environment , this is your opportunity to lead with impact and shape the future of our North American operations. Key Responsibilities - Freight Operations Director Strategic Leadership Develop and execute short-term and long-term strategies aligned with global freight forwarding objectives. Optimize transportation models, load consolidation, and carrier partnerships to maximize profitability. Collaborate with global leadership to align U.S. operations with international standards. Operational Excellence in Logistics Implement and monitor KPIs for freight forwarding performance . Oversee TMS (Transportation Management Systems) and logistics software (Cargowise preferred). Standardize SOPs to ensure compliance, quality, and efficiency. Reduce transit times, cut costs, and improve end-to-end supply chain visibility . Customer Success & Satisfaction Partner with sales teams to meet client expectations for international shipping and freight forwarding services . Ensure timely, accurate cargo delivery across ocean freight, air freight, and inland trucking . Proactively address customer issues while driving continuous improvement in client service . Risk & Compliance Management Identify and mitigate freight network risks, customs compliance challenges, and transportation disruptions . Build contingency plans to safeguard cargo movement across global trade lanes. Ensure adherence to international freight regulations, safety standards, and industry best practices. Qualifications Must-Have: Bachelor's degree in Supply Chain Management, Logistics, or Business Administration (Master's preferred). 20+ years' freight operations and logistics management experience , with at least 10 years in leadership across multiple locations. Proven expertise in ocean freight, air freight, inland trucking, and freight forwarding operations . Strong skills in carrier negotiations, route optimization, and freight cost management . Proficiency with logistics technology, TMS, and Cargowise . Exceptional leadership, communication, and decision-making abilities. Deep knowledge of regulatory compliance and international trade requirements . Nice-to-Have: Experience in global freight forwarding companies or logistics enterprises . Familiarity with digitization trends in freight technology . Multilingual skills for cross-border coordination. Strong financial acumen to manage budgets and P&L for freight operations.

Created: 2025-09-24