Customer Account Specialist

Own the customer experience from order to delivery. If you're driven by precision, thrive in fast-paced environments, and love being the go-to problem solver, this is your opportunity to make an impact. Join a team where your service skills and operational savvy directly shape client satisfaction. Job Title: Customer Account Specialist Job Order: 152177 Location : Fort Worth, TX (76116) | Onsite Compensation & Schedule: • $20-$25/hr based on experience based on experience) • Flexible start time: 7:30am-4:30pm or 8:00am-5:00pm • Full-time • Start date: October ROLE IMPACT As a Customer Account Specialist, you will manage high-volume order processing, client communications, and issue resolution across multiple accounts. Acting as a key liaison between operations and customers, your attention to detail and proactive service will directly influence customer satisfaction and business continuity. KEY RESPONSIBILITIES • Enter and verify customer orders in ERP systems, ensuring accuracy in pricing, lead times, and product details • Generate and follow up on sales and freight quotes for internal and external stakeholders • Coordinate with operations to manage order timelines, warranty issues, and special delivery needs • Own customer relationships"”respond to inquiries, resolve escalations, and provide proactive updates • Maintain and distribute reports, activity logs, and confirmations through portals, email, or EDI • Support Sales Reps with account updates, quote tracking, and client communication • Prepare documents for international shipping, RMAs, and credit processing • Participate in planning meetings, cross-functional initiatives, and customer experience improvements MINIMUM QUALIFICATIONS • High school diploma or GED • 3-5 years of customer service experience, including B2B account support • Proficient in Microsoft Office (Excel, Word, Outlook) • Excellent communication, time management, and organizational skills CORE TOOLS & SYSTEMS • ERP/order entry platforms • Microsoft Excel • Microsoft Word • Microsoft Outlook • CRM or quoting tools (e.g., Marcola) • Document management systems PREFERRED SKILLS • Background in manufacturing, hospitality, or retail industries • Ability to multitask in fast-paced, detail-oriented environments • Strong problem-solving and cross-functional collaboration skills #FW123 By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

Created: 2025-09-24