Planner

Duration:   04 Months Contract Job Description: The Services Planner plays a critical role in coordinating and scheduling Field Service Technicians to ensure that service delivery across assigned districts meets or exceeds customer expectations. This position requires strong organizational skills and the ability to manage multiple projects and stakeholders effectively to achieve timely and cost-efficient service completion. Responsibilities: Schedule and assign Field Service Technicians to service districts ensuring that service goals and objectives are met on time and within budget. Plan, coordinate, and monitor all aspects of service contracts from initiation to completion, ensuring alignment with contractual obligations and customer requirements. Validate work orders and service requests, ensuring accuracy and completeness before dispatching technicians. Monitor service progress and closure to ensure customer satisfaction and compliance with quality standards. Collaborate closely with internal teams, including operations, customer service, and project management, to ensure seamless service delivery and problem resolution. Manage third-party contractors and authorized service partners, coordinating schedules and work assignments. Forecast manpower and resource needs to optimize workforce allocation and project planning. Provide flexible support across all U.S. time zones in collaboration with other service planners. Experience: Efficiently manage the execution of service contracts, ensuring compliance with contract start and end dates. Plan and schedule site resources, including manpower and equipment, to meet forecasted demands. Communicate effectively with internal stakeholders to align scheduling with project timelines and operational priorities. Track and report on service delivery performance metrics to identify areas for improvement. Adapt scheduling and planning to respond to unforeseen changes such as technician availability, emergency service requests, and equipment failures. Experience working with third-party contractors and authorized service partners. Familiarity with field service management (FSM) systems. Strong problem-solving skills and the ability to adapt to changing priorities. Skills: Proven experience in scheduling, planning, and resource management, preferably within field service or technical service environments. Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and external partners. Proficiency with scheduling and resource planning software/tools. Ability to work flexible hours to support multiple U.S. time zones. Detail-oriented with a focus on quality and customer satisfaction. Education: High School Graduate About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Created: 2025-09-24