Technician - Data Center

Technician - Data Center Glenview, IL 3 Months Description: Responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. Accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations. DETAILED DESCRIPTION: List the primary duties and responsibilities required to perform this job in order of importance; typically, 4 to 6 key responsibilities. Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules) Provide hardware support for installations, moves, additions, and changes Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices Conduct regular physical and visual inspections of equipment and data center facilities Manage inventory records and perform regular cycle counts to ensure asset accuracy Update documentation for structured cabling and materials during new installations Oversee capacity management in terms of space, power, cooling, and patch panel port availability Understand and follow incident and change management processes Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts Light traveling from site to site Perform other duties as assigned JOB REQUIREMENTS: Identify minimum education, experience, and/or skills/requirements necessary to perform the job. (Required Experience (Indicate # of Years) & Skills) 2 years in an enterprise Data Center environment with strong knowledge of data center best practices Proficiency in troubleshooting and diagnosing server hardware issues from major vendors Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks Good understanding of data cabling and patching Strong organizational and communication skills with the ability to manage multiple competing priorities Ability to respond promptly to issues, provide updates, and escalate when necessary Fluent in English Valid driver s license (Preferred Experience (Indicate # of Years) & Skills) Basic computer skills Field Service or Data Center Technician experience TRAVEL REQUIREMENTS Indicate the approximate amount of travel this job will require. WORKING ENVIRONMENT: (Check any that are Relevant) General Office Work is generally performed within an office environment, with standard office equipment. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Outside Sales Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities. Driving may be required for an extended period with frequent stops and starts. Can be exposed to outdoor weather conditions. Driver Work is generally performed in moving vehicle. Driving required for an extended period with frequent stops and starts. Can be exposed to outdoor weather conditions. Warehouse Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally, well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required. Outdoors Work is generally performed in an outdoor environment, but employee may periodically work in a general office or warehouse. Is exposed to all weather conditions including heat, cold, wind, and moisture. PHYSICAL EXPECTATIONS: (Check any that are Relevant) Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds. Work may require excessive bending or stooping. Employee required to walk long distances repeatedly throughout the day. Employee required to sit and drive a vehicle to perform their job. Employee required to climb ladders. Employee required to use hand tools. Employee uses heavy machinery (e.g., forklift, etc.).

Created: 2025-09-24