Member Services Rep

A non profit in Mercer County committed to delivering support and services to the state's hospitals, health systems and other healthcare providers is looking for a Member Service Rep. We share a collective goal of providing quality, affordable and accessible healthcare to the people of the Garden State. We are seeking a Member Service Representative/Teller. Member Service Representative/Teller Responsibilities include, but not limited to: § Represents the credit union in a courteous and professional manner in all member interactions. § Accurately and efficiently perform maintenance on existing accounts in accordance to organization policies and procedures. § Accurately and efficiently processes routine transactions such as deposits, withdrawals, check cashing, check verification, loan payments, etc. in accordance to organization policies and procedures. § Provides accurate information to members regarding account information, organization products and services, and credit union policy. § Actively seeks solutions to member concerns in a professional and diplomatic manner, and escalates accordingly. § Maintains a comprehensive and current knowledge of all organization products and services. Explain, promote, and refer relevant products to meet the financial needs of each member. § Balances and performs end of day closing activities in accordance to organization policies and procedures. § Assists members with account reconciliation; research accounts for discrepancies when necessary. § Assists with all member service and operation duties as necessary. § Serves as back-up to additional areas within the credit union as necessary. § Maintains a comprehensive knowledge of all related policies, procedures, rules, and regulations applicable for the position, and keeps abreast of any changes. § Prevents controllable losses by strict adherence to security, compliance, and fraud & prevention policies and procedures. § Adheres to all policies and procedures described in the Employee Handbook. § Completes annual mandatory compliance and other trainings. § Travels to other locations as needed. § Assists with all other duties as required. Qualifications Qualifications: § High school diploma or equivalent § Maintains a professional demeanor in appearance, communication, and action § Well organized, able to multi-task and move quickly between priorities § Maintains confidentiality of all members § Solid working knowledge of PC-based programs § Previous financial services, especially cash handling, preferred § Ability to read, analyze, and interpret written communication § Ability to comprehend and respond to common employee questions § Ability to effectively present job-related information to employees § Ability to perform basic mathematical equations § Possess sufficient manual dexterity to skillfully operate standard office equipment including but not limited to: a computer, adding machine, facsimile machine, photocopier, and telephone

Created: 2025-09-24