Customer Service Representative - Join a Supportive ...

Delagroup Management is proudly partnering with AT&T to deliver cutting-edge wireless solutions across San Diego. We are built on product expertise, seamless customer care, and standout support. Now hiring a Customer Service Representative"”ideal for someone empathetic, solution-driven, and committed to delivering top-tier service and lasting customer relationships. As a Customer Service Representative, you will take part in in-depth, hands-on training to gain a solid grasp of AT&T's wireless and telecom offerings. You'll sharpen your communication, troubleshooting, and system navigation skills to handle customer needs with care and efficiency. This experience will shape you into a trusted go-to expert, turning customer questions into solutions and helping build loyalty throughout the AT&T NDS campaign. Customer Service Representative Responsibilities Act as the go-to contact for AT&T customers, handling a range of wireless and telecom inquiries. Quickly resolve service, billing, and account issues with a customer-first attitude. Clearly explain AT&T products, features, and promotions to help customers get the most from their services. Assist with account updates, activations, upgrades, and admin tasks with accuracy and speed. Log all customer interactions and resolutions in our system for accurate record-keeping. Spot complex issues early and escalate them smoothly to the appropriate support teams. Gather customer feedback and share insights to help improve services and experiences. Follow AT&T policies and compliance standards in every transaction and interaction. Build customer trust through empathy, patience, and consistent, helpful support. Stay sharp by participating in regular product training and professional development.

Created: 2025-09-25