ServiceNow CMDB Developer/Administrator

Link Technologies (), a Las Vegas based IT consulting firm, is currently seeking a ServiceNow CMDB Developer/Administrator to join our team. JOB SUMMARY This role will serve as a liaison between technical execution, business priorities, and the ServiceNow Platform Team, providing recommendations and process improvements without formal decision-making authority. QUALIFICATIONS Minimum of 10 years of experience with the following: ServiceNow development CMDB service and application mapping Hands-on work in ServiceNow CMDB development and administration Minimum of five (5) years of experience with the following: Advanced knowledge in ITIL, CMDB relationships, and PPM workflows Systems analysis, design, and programming o Integrating and managing multiple third-party data sources for CMDB using APIs Proficiency in ServiceNow scripting and tools including JavaScript, Glide, and Flow Designer Leadership experience as a project lead for ServiceNow implementations and administration PREFERRED SKILLS Comfortable working independently and collaboratively, representing platform capabilities across the organization. Clear communicator with strong skills in professional organization, technical documentation, and progress monitoring using ServiceNow. Self-starter with analytical problem-solving abilities; collaborative, proactive, positive team player; resourceful and innovative. Proven ability to influence through well-informed recommendations and effective stakeholder engagement. Experience in ServiceNow development, integration, and implementation within the government sector. KEY RESPONSIBILITIES Implement CMDB Health Dashboards. Implement CMDB 360. Map Services and Applications ~ 600. Develop and maintain ServiceNow modules including ITSM, ITOM, PPM, CMDB, and Service Catalog as it relates to CMDB. Collaborate with stakeholders to gather requirements and recommend platform configurations. Liaise with cross-functional teams (IT, Operations, Finance) to ensure ServiceNow solutions meet organizational needs. Liaison Supporting CMDB interests as it relates to adjacent department projects implementing SAM and HAM. Provide insights and recommendations for workflow automation, performance optimization, and user experience related to CMDB. Support integration efforts with third-party applications and data sources (APIs). Deliver detailed documentation, testing protocols, and training materials for platform updates. Coordinate with external vendors or consultants as needed for specialized deployments. ADDITIONAL OVERVIEW Collaborate with stakeholders to gather requirements and recommend platform configurations. Liaise with cross-functional teams (IT, Operations, Finance) to ensure ServiceNow solutions meet organizational needs. Liaison Supporting CMDB interests as it relates to adjacent department projects implementing SAM and HAM. Provide insights and recommendations for workflow automation, performance optimization, and user experience related to CMDB. Support integration efforts with third-party applications and data sources. Deliver detailed documentation, testing protocols, and training materials for platform updates. Coordinate with external vendors or consultants as needed for specialized deployments. Coordinates with ServiceNow support team on new or modifies existing applications within the platform. Plans and develops test data to validate new or modified applications within the platform. Evaluates alternative solutions and recommends and implements appropriate applications design. Interviews functional and technical staff to gather documentation required for analysis of current system application requirements. Contributes to the efficiency and effectiveness of the team's service by offering suggestions or direction as a member of the team. The successful candidate must work be able to work independently and as a team. Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

Created: 2025-09-25