ESIS Customer Experience Operations Representative

The primary responsibility of the Customer Experience Operations Representative is processing account renewals through various systems, ensuring the continuity of service to our clients is uninterrupted.  The Customer Customer Experience Operations Representative will work with the Partnership Services group to ensure all account information is recorded properly in our database, maintaining accurate documentation and details for the claims team to utilize during the handling process. The assigned work will span all lines of business, processing varied program types. Competencies: Self-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the department's team goals Accuracy - ability to process requests with minimal errors Excellent written and oral communication skills Excellent time management skills Ability to adapt to changing processes and procedures Ability to manage multiple priorities and be results oriented Excellent analytical and problem solving skills Willingness to learn, adapt, and grow Accepts accountability and demonstrates good business judgment Strong PC skills including proficiency in Microsoft Business Suite and Webex Education and Experience: College degree preferred and/or prior insurance/industry experience Knowledge of Salesforce system a plus Knowledge of EASE system a plus The pay range for the role is $40,700 to $69,300. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found  on our careers website .  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. ESIS , a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre- and post-loss services. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Created: 2025-09-25