Desktop Support Technician

Date Posted: 09/16/2025 Hiring Organization: Rose International Position Number: 488556 Industry: Government/Staffing Job Title: Desktop Support Technician Job Location: Trenton, NJ, USA, 08625 Work Model: Onsite Shift: Regular hours Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 10 Min Hourly Rate ($): 23.00 Max Hourly Rate ($): 30.00 Must Have Skills/Attributes: Desktop Support, SCCM, SharePoint, Troubleshooting, Windows 10 Experience Desired: Experience with Absolute Computrace (5 yrs); Experience with hard drive encryption tools such as Bitlocker (5 yrs) **C2C is not available** Job Description *** Only qualified Desktop Support Technician candidates currently located in the Trenton, NJ area will be considered due to the position requiring an onsite Presence*** Required Skills: • Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support (5 Years) • Professional work experience supporting and troubleshooting PC's running Windows 10 and 11 (5 Years) • Professional work experience troubleshooting Dell pc hardware issues (5 Years) • Professional work experience supporting trouble shooting PC peripheral devices (5 Years) • Professional work experience with the most recent version of the Microsoft Office Suite (5 Years) • Professional work experience imaging computers and physically setting up computers/monitors such as SCCM (5 Years) • Professional work experience using remote assistance tools such as Quick Assist or GoToAssist (5 Years) • Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) (5 Years) • Possesses user friendly customer service skills (5 Years) Preferred Skills: • Experience with Absolute Computrace (5 Years) • Experience with hard drive encryption tools such as Bitlocker (5 Years) The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems. Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration is preferred. Job Duties: • Provide on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process • Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location • Prepare activity reports and re-direct non-deskside problems to the appropriate project team resource • The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers **Only those lawfully authorized to work in the designated country associated with the position will be considered. ** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. ** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Created: 2025-09-25