Area Customer Service Coordinator.Managed Services ...

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment. Driving : Yes, you will need to drive personal car MVR is needed Client will pay mileage. Area Customer Service Coordinator Minneapolis MN (Required to Travel Various Locations around MN) Contract Duration: 12 Months Mon-Fri, 8am- 5pm Overview Supports daily operations, service delivery, and administration across multiple Managed Services Accounts in a designated operational area. This mobile position requires travel between customer sites, supporting tasks such as mail distribution, print production, toner management, and customer assistance. Must be adaptable, a quick learner, and comfortable in dynamic environments. Responsibilities Assist with contracted services at multiple customer locations across a geographic area Fill in for on-site personnel during absences, vacations, or business needs, including temporary site management Perform mailroom duties, print production, equipment support (toner changes, service calls), and customer-facing tasks Support implementations, expansions, and onboarding of new team members Develop, review, and maintain Site Procedure Guides and ensure compliance Collect and submit data for operational reviews; assist with process improvement initiatives Conduct visual safety inspections and ensure compliance with Ricoh and customer procedures Communicate with end users, resolve issues, and escalate concerns to leadership Travel to and from various accounts; mileage reimbursed Maintain a clean, customer-focused environment Use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) for administrative duties Lift/move items up to 50 lbs. and push/pull equipment up to 400 lbs. Perform repetitive tasks with consistent quality and efficiency Work hours may vary by site (earliest opening 6 AM, latest closing 7 PM+); weekend flexibility may be required Requirements High school diploma required; post-secondary education preferred Minimum 12 months of related work experience Valid, violation-free driver s license, reliable transportation, and minimum required auto insurance Comfortable traveling up to 40 50 miles; may work at multiple sites in a single day Intermediate proficiency in Microsoft Office applications and file management Strong customer service and communication skills Ability to adapt to change, work under pressure, and manage multiple tasks Ability to follow verbal and written instructions Physically able to stand, walk, bend, stretch, and lift throughout the day Business casual attire required at all customer sites Must maintain and submit accurate monthly expenses following required codes Free parking at all locations; reimbursed if paid Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

Created: 2025-09-25