Medical Assistant

Job Title: Medical Assistant Location : Houston, TX 77030 Duration: 6 Months+ (Possibilities of Extension) Job Description: · Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner. · Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems. · Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes. · Proactively approaches dissatisfied customers and implements customer service recovery measures. · Identifies prolonged wait times for patients in waiting room and reports to clinic manager. · Obtains translation services as needed for customers. · Participates in clinic meetings to assist in planning optimal patient flow for session/day. · Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback. · Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

Created: 2025-09-25