Admitting Manager

Job description GENERAL SUMMARY The Admitting and Registration Supervisor oversee the daily operation of the admitting department and supervises all registration's staff members while they assists all patients, visitors, physicians and employees in a friendly, courteous and professional manner. Accurately and efficiently oversee that all Registrars completes registration for patients in Admitting, Outpatient Registration and in the Emergency Department. Verifies demographic information, insurance benefits and eligibility. ESSENTIAL JOB FUNCTIONS Enter all demographic information accurately, as obtained by the patient or via referral, into the patient billing system and other required applications. Provides excellent telephone and in-person customer service: answers and returns telephone calls promptly and courteously; triages phone calls as appropriate; responds to requests in an accurate and timely manner. Speaks to all referral sources, gathers and inputs intake information into the computer system completing the intake process. Interfaces with third party payers to determine insurance benefits / self-pay status authorization at the time of intake. Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate Authorization. Organizes daily activities to assure the department functions according to accepted standards. Establishes and maintains effective internal and external working relationships. Responsible for complying all information according with privacy / confidentiality policies and regulations. Responsible for complying a daily log of admissions with insurance information and authorization #'s to track all cases that had been accepted or authorized in RCH. All staff will coordinate all efforts and will share all information regarding cases and authorizations with the Hospital Intake Coordinator Responsible for complying with information privacy / confidentiality policies and regulations. Coordinator to facilities quick access to the information collected. Obtain insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed. Ensures eligibility and authorization requirements are completed within the required timeframe. Experience with Medicare/Medicaid and other commercial insurances, preauthorization and utilization management Customer service experience ,demonstrated excellent interpersonal relations and communications skill Demonstrated experience working effectively in time sensitive situations, handing multiple priorities simultaneously and ability to make prompt accountable decisions Communicate the status of any referrals (via Meditech) to UR Department & Rev Cycle team. Coordinate & verify with each case manager or social worker about any insurance documentation & clinical documentation that's is needed to be scan and accepted into Meditech EMR system Accurately enter and submit insurance verification request through appropriate application. Accurately enter referral information, gathered from patient or referral, into the appropriate applications. Document the required elements and outcome of each call to support call tracking, monitoring and reporting. Communicate any patient's insurances issues resulting in NO Authorization to management as soon as possible. Work all related queues to ensure timely response to referrals, requests, and resolution of errors as appropriate for the position. Maintain friendly, cordial relations with all parties and employees. Maintain a positive work atmosphere by acting and communicating in a manner those results in a positive work relationship with customers, co-workers and managers. Perform employees' evaluations, provide Meditech training and educate staff on the RCH intradepartmental, Hospital and general HFAB policies and procedures. KNOWLEDGE, SKILLS, ABILITIES REQUIRED 1. High School Diploma; Bachelor's degree preferred "‹"‹"‹"‹"‹"‹"‹2. At least 3 years of Registration/Admitting experience 3. Communication skills (both speaking and writing) sufficient to be able to present Admitting information in a clear and concise manner to different levels of audience. 4. Writing skills to present thoughts and information in a clear and concise manner with different levels within as well as outside the hospital.

Created: 2025-09-25