Financial Representative 2

Here are the details: Job Title: Financial Representative 2 (FR2) Location: Harrisburg, PA Pay Rate: $28.00/hr. Shift: 8a - 4pm (30 min lunch) Start Date: ASAP Job Description Minimum Qualifications: · Must possess a bachelor's degree. A combination of education and experience will be considered. · The skills needed include: the ability to develop bid and contract language, review contract invoices, analyze contract project status reports, and conduct contract site monitoring visits. · Technical computer software skills are required. Familiarity with budgeting, budget analysis and the use of spreadsheet software in budgeting are required. Familiarity with survey tools and survey technique is needed. · Possess the ability to work as part of a workgroup or team are required for the unit's assigned projects. General research and on-line computer research skills are required. Resource needs to be knowledgeable and experienced in general budgeting and accounting principles. · Resource also needs to understand and be familiar with the operation of human service governmental operations at the federal, state, county and local levels. Project troubleshooting and problem-solving skills are required. · Basic computer skills to include, but not limited to, Microsoft Office Products. JOB DESCRIPTION, DUTIES AND RESPONSIBILITIES: The incumbent will be assigned to the Division of Participant Supports, Critical Incident Management Unit in the Office of Long-Term Living within the Department of Human Services. The incumbent will be tasked (1) to provide to local agencies effective assistance related to incident management for Home and Community-Based Services (HCBS) program participants; (2) to assist with health, safety, and welfare assurances reports mandated by the Centers for Medicare and Medicaid Services (CMS) guidelines. · Review electronically submitted critical incident reports to ensure that service coordinators are effectively supporting the health and welfare of participants receiving home and community based services. As necessary, seek additional information and provide technical support to assist Service Coordinators and Managed Care Organizations (MCO) to complete investigations and establish corrective actions. Follow-up with Service Coordinators and MCOs to ensure that all components of an incident are investigated and acted upon in a timely manner and that the health, safety, and welfare of the participants are ensured. · Analyze complex Excel and other reports submitted by MCOs which identify their performance and compliance with CMS' prescribed requirements related to timeliness, completion, investigation, follow up, and closure of critical incident reports. Provide feedback to MCOs on their performance and necessary remediation. · Participate in the review of service plans for participants with complex needs, providing technical support and guidance to Service Coordinators, participants, caregivers, and service providers as necessary. · Respond orally and in writing to basic inquiries within a reasonable timeframe regarding home and community-based programs, participants concerns, and other related matters. Prepare responses to legislative inquiries for review by supervisor. Investigate complaints and critical incident reports reported by participants, service coordinator, or other entities, and provide resolution, seeking supervision when necessary. · Use established precedent and policy to provide guidance, consultation, technical assistance, to enrollment brokers, service coordinators, participants, and caregivers; advise supervisor of problems and/or unusual issues as appropriate. · Identify any operational issues which impede the provision of appropriate, cost-efficient services to individuals and recommend remedies/necessary changes to supervisor. As a member of a Team or Division group, participate in developing/revising OLTL home and community-based program policies and procedures. · Prepare detailed analysis and summary of current issues, service plan and critical incidents trends, or other statistical data both to support projects as well as on-going management of the program. · Participate in developing and presenting training to Division staff, other OLTL staff, key constituents, and providers. · Serve on workgroups comprised of staff from within OLTL or stakeholders from outside OLTL. Committee work may include: preparing Medicaid waiver amendments and renewals; evaluating policy recommendations, directives, and regulations; and assisting with the development of operational manuals, program directives, work plans, system changes, regulations, training, and policies and procedures to ensure that home and community-based waiver and community programs are administered accurately, effectively and efficiently and that services meet participant needs. · As needed, accompany team member(s) on field travel to provide on-site technical support, re-mediation, and problem-solving to participants, families, providers and other key stakeholders. · Attend and participate in team meetings, Division, and Bureau meetings as scheduled. · Perform other related duties as required.

Created: 2025-09-25