Warranty Parts Processor

Description Warranty Parts Processor Auburn Hills, MI 48326 3+ Months Role Classification 100% on site in Auburn Hills Monday through Friday 7AM - 3PM Role Summary This role is responsible for the tasks associated with review and processing of warranty part claims. The tasks include receiving, handling, processing, storing, analysis, tracking, reporting and disposal of all warranty parts. This role interacts with dealers when discrepancies are noticed while inspecting and processing of warranty parts and proactively takes corrective actions to provide a positive experience for the dealers. This role ensures that claims charge-backed, if necessary, after the inspection of warranty parts. This role oversees the procurement of all Warranty parts-and charge-back of claims related to parts requested by the Warranty Parts Return Center, and ensures that claim charge-backs are accepted and implemented when the claim is paid. This role also handles and stores the warranty part after pre-analysis for various Warranty Parts Return Center (WPRC) customers that include Product Support, Quality Engineers, Suppliers, Factory, and Emissions Laboratory. This role also ensures proper disposal scrap of warranty parts on completion of inspection or as directed by the supervisor. This role follows the regulations related to the handling of warranty parts classified as HAZMAT and ensures hazardous waste disposal regulations are followed. Required High school Diploma or some College Working knowledge of automotive after sales processes or equivalent experience Desired ASE Technician Certification Associates Degree (or Better) Skills Required 3-5 Years of Automotive Service, Parts, or Warranty experience Warehousing and/or Logistics Experience Understating of Automotive Warranty Procedures Analytical thinking Basic Computer Skills (Microsoft Office, SAP, Parts Catalogs) Problem Solving Communication Skills- Verbal, Email Ability to move automotive parts up to 50 lbs.

Created: 2025-09-25