Senior Accounts Receivable Specialist (Hybrid)

Title: Senior Accounts Receivable Specialist Location: Dallas, TX (Hybrid) Note: This is a W2 contract role - this role is NOT open to C2C or 3 rd party candidates HCHB currently manages a $52 million AR portfolio, with over $21 million aged beyond 60 days, and more than $9 million in unapplied payments contributing to systemic visibility, reconciliation, and collection issues. This engagement seeks to triage and recover high-risk receivables, resolve unapplied cash, identify systemic process breakdowns, and deliver sustainable improvements in AR workflow and reporting. This engagement will prioritize resolution of unapplied cash, establishment of full portfolio visibility, strategic collections execution, process remediation, and documentation of sustainable AR practices. Scope of Work: Phase 1: Unapplied Cash Resolution (Weeks 1-2) · Prioritize and resolve $9M in unapplied payments (300+ customers) · Address $3M in unapplied credit memos (300+ customers) · Document sources of error (e.g., remittance inconsistencies, system gaps, contract terms) · Deliver a cash application tracker with daily progress reporting, or systemize tracking, where possible, and generate daily progress reports Phase 2: AR Aging Visibility & Triage (Weeks 2-4) · Conduct full review of AR aging, with emphasis on: o >120 days past due o 90-120 days o 60-90 days · Develop a prioritized collections roadmap · Categorize receivables into: collectible, disputed, pending credit memos, at-risk, bad debt, etc. · Deliver a 30-day Aging Visibility & Recovery Plan to finance leadership Phase 3: Collections Execution & Recovery (Weeks 4-8) · Execute targeted outreach and resolution strategies for highest-value accounts · Coordinate internally with Sales, Legal, and Billing for escalations or credits · Provide weekly updates on collection progress and customer responses · Track recoveries against projected cash targets Phase 4: Root Cause Analysis & Process Optimization (Weeks 6-10) · Identify system, process, and communication gaps that led to aging and unapplied cash · Map current AR workflows across cash application, invoicing, and follow-up cadence · Propose enhancements, including: o Dispute resolution protocols o Escalate paths and own assignments o Improve remittance instruction practices Phase 5: Documentation & Handoff (Weeks 10-13) · Deliver a comprehensive AR Process Improvement Plan, including: o Root cause analysis o Recommended changes to tools, policies, and procedures o Suggested metrics and reporting cadence o Training or staffing recommendations · Assist in the rollout of updated processes and handoff to internal teams · Provide end-of-engagement summary to Finance leadership Deliverables include: · Daily Cash Application Tracker (Weeks 1-2) · Weekly Status Reports (All Phases) · 30-Day Aging Visibility & Recovery Plans · Root Cause & Process Gap Summaries · AR Process Improvement Plans (Final Deliverable) · Final Presentation & Knowledge Handoff Position Qualifications: · Prior, strong Accounts Receivable experience · Expertise with industry tools and software, including MS Office Suite, billing/invoicing platforms, spreadsheet/database systems, and accounting/financial management software · A minimum of an Associate's Degree in Computer Science, Business, or other relevant field Note: This is a W2 contract role - this role is NOT open to C2C or 3 rd party candidates

Created: 2025-09-27