Customer Services Professional

Date Posted: 09/25/2025 Hiring Organization: Rose International Position Number: 489120 Industry: Manufacturing Job Title: Customer Services Professional Job Location: Cypress, CA, USA, 90630 Work Model: Onsite Shift: Monday to Friday 7 AM to 4 PM Employment Type: Temp to Hire FT/PT: Full-Time Estimated Duration (In months): 7 Min Hourly Rate ($): 25.00 Max Hourly Rate ($): 32.00 Must Have Skills/Attributes: Customer Service, Dispatch, Microsoft Office Nice To Have Skills/Attributes: HVAC Experience Desired: Familiarity with HVAC automation, security, and fire systems is a plus. (2-3 yrs) Required Minimum Education: High School Diploma or equivalent **C2C is not available** Job Description Required Education: • High School diploma/GED is required Qualifications/Skills/Experience: • Customer service, Organizational, and interpersonal skills • The ideal candidate is someone who has done some dispatching and coordinating jobs in the past • Someone familiar with HVAC automation, security, and fire systems is a plus • Day-to-day is email-heavy, which is the main communication method with customers • Volume of calls is also 50-60 daily for service, invoice support, or to speak to a project manager • Will be creating and dispatching service tickets • Will be working closely with the PM and customer service team • Reviewing tech notes to ensure tickets are completed • Working on the schedule for the following week Responsibilities: • Act as the primary point of contact for service customers to ensure expectations are met • Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel • Schedule resources to support standard service agreements • Handle decisions regarding the scheduling and movement of resources and materials based on the nature of service calls, urgency, contractual obligation, and availability • Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform • Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices • Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work **Only those lawfully authorized to work in the designated country associated with the position will be considered. ** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. ** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Created: 2025-09-27