Park Coordinator

Job Description: Floater Coordinator Reports to: Park Operations Manager At  Malibu Jacks , we create an exciting career for passionate individuals dedicated to delivering fun and unforgettable experiences to our guests! Our vision is to provide a safe and enjoyable environment for families of all ages, offering the best in modern entertainment. Job Summary: The  Floater Coordinator  is a dynamic leadership role that provides cross-functional support across departments -  Guest Services, Groups & Parties, Restaurant, and Training.  This position exists to help fill leadership gaps, manage peak flow, and ensure smooth day-to-day park operations wherever the need is greatest. What You'll Do: Operational Support Serve as a coordinator - level leader for any department requiring additional support during busy shifts, special events, or absences. Step into the roles of Guest Services, Party & Events, Restaurant, or Training Coordinator as needed to maintain operational consistency. Assist with supervising team members, managing breaks, and ensuring adequate staffing coverage throughout the day. Guest Experience & Park Floor Oversight Act as a floor leader during assigned shifts, responding to guest concerns, ride support calls, or escalated service issues. Greet and interact with guests in a friendly, professional manner across all park areas, including front desk, party rooms, restaurant, and attractions. Uphold the highest standards of customer service, contributing to a positive and welcoming guest experience. Training Assist in training new team members by reinforcing Malibu Jack's standards for service, safety, and performance. Support the Training Coordinator in executing department-specific checklists and providing real-time coaching. Observe and provide feedback to team members across departments to reinforce consistency and guest service excellence. Group & Parties Oversee the set-up and tear-down of the party area before and after each event, ensuring the space is ready and safe for each group. Provide guests with information regarding group bookings, events, and parties. Address any questions or concerns promptly and professionally. Handle money transactions and ensure the party desk area remains clean, organized, and welcoming. Administrative & Operational Duties Complete shift reports, submit time-sensitive forms or invoices, and maintain daily logs when covering coordinator positions. Conduct inventory counts or assist with ordering as directed by department leads. Open and close the park as scheduled, ensuring proper cash handling and security protocols are followed. Additional Responsibilities:  Take on any other tasks as needed, including being available for special projects or holiday events. Skills We're Looking For: Exceptional adaptability and willingness to take on new responsibilities daily Strong communication and team leadership skills Guest-first attitude and ability to resolve issues with professionalism Working knowledge of food safety, party/events, customer service, and training practices (or willingness to learn) Calm, organized, and composed under pressure Education, Qualification, Experience: Must be at least  18 years of age. High school diploma  or  GED  required; or equivalent combination of education and experience. Previous experience  in guest services, hospitality, or a similar customer-facing role is preferred. Basic math skills  for inventory management and financial transactions. Available  evenings, weekends, and holidays. Willing and eager  to rotate between departments based on business needs. Physical Demands: Ability to stand or walk for extended periods during shifts. Must be able to lift up to  40 lbs  unaided. Ability to move around the facility and assist guests in various areas. What We Offer: Malibu Jacks  offers a dynamic work environment with opportunities for growth and development. Competitive hourly pay and leadership development. Opportunities for advancements across departments. A fun, supportive, and high-energy work environment. Cross-training and skill-building across multiple roles. The chance to make a direct impact on both guest and team member experience. Compensation details: 20-26 PI3ca5571e3569-37344-38668648

Created: 2025-09-30