Senior Solutions Consultant - eDiscovery Managed ...

Senior Solutions Consultant - eDiscovery Managed ServicesContact Discovery Services is seeking a Senior Solutions Consultant to join our Managed Services team. The role focuses on delivering tailored eDiscovery solutions for enterprise clients, guiding them through complex discovery challenges, and ensuring operational excellence across managed services engagements.Location: Remote | Start Date: NegotiableOverviewContact Discovery Services is a leading eDiscovery technology and consulting firm headquartered in Washington, DC. Our Managed Services enables clients to outsource eDiscovery infrastructure and technical expertise to reduce costs, increase predictability, and improve outcomes. We provide technology and expertise in a single, integrated, managed service with predictable subscription-based pricing, customized workflows, and enterprise-grade scalability.ResponsibilitiesServe as the primary client-facing consultant for managed services engagements, providing strategic guidance on eDiscovery workflows and technology solutions while supporting the business development team in client meetings and planning sessions.Lead the development, documentation, and refinement of managed service offerings.Prepare and lead client meetings to review reporting metrics, platform usage, and overall service experience, ensuring proactive communication, issue resolution, and continuous improvement.Generate monthly report metrics for utilization and data management.Serve as a subject matter expert in Relativity, with mastery across the full lifecycle (data processing, workspace configuration, review workflows, and final production). Include expertise in administering custom objects, applications, scripts, queues, event handlers, ARM, structured analytics, conceptual analytics, and active learning.Provide reporting to case administrators related to workspace metrics, user activity, or other requested document-based metrics.Perform quality checks and detailed analysis on work-product prior to document production or additional levels of review.Develop and execute migration plans, transfer of applications/scripts/data, and monitor migration workflows to ensure accuracy and minimal disruption.Troubleshoot and resolve exceptions or errors in file transfers across migration stages.Collaborate cross-functionally with internal teams and clients to maintain transparency, meet project timelines, and uphold data integrity throughout the migration lifecycle.Attend industry conferences and client meetings in support of sales team initiatives.ExperienceB.S. or B.A. degree, preferably in information technology, computer science, or related field.5+ years of experience, preferably in a vendor or consulting environment.RelativityOne experience required; experience with client domains preferred.Relativity certifications: Relativity Certified Administrator (RCA) required; Relativity Certified Trainer (CRT) is a plus.Prior experience leading or supporting migrations to RelativityOne.Understand end-to-end EDRM to assist in custom workflows.Basic understanding of digital forensic preservation functions.Familiarity with scripting, programming, coding, and/or database languages (SQL, VB, HTML, Access).QualificationsEffective verbal and written communication skills.Ability to work extended hours when necessary to meet client deadlines.Strong organizational skills with attention to detail.Ability to design and deliver client Relativity training programs and materials.Ability to work under pressure in time-sensitive situations and in a team or independent setting.Ability to prioritize multiple projects with similar deadlines.Ability to troubleshoot and communicate results to a team.Ability to travel on site up to 25% of the time.Salary Range$100,000.00 - $120,000.00About ContactContact Discovery Services delivers best-in-class service to Fortune 100/500 companies. We invest in people and technologies to ensure customers have access to high levels of service and qualified resources. Our team comprises engineers, analysts, and project managers who create "outside-the-box" solutions to help organize discovery and support case strategy. We offer competitive benefits and flexible work arrangements.EOESeniority levelMid-Senior levelEmployment typeFull-timeJob functionConsultingInformation TechnologySalesIndustriesLegal ServicesReferrals increase your chances of interviewing at Contact Discovery Services by 2x #J-18808-Ljbffr

Created: 2025-10-01