Field Service Team Leader

Job Description Overview Do you want to be part of our flourishing expansion across the US? Planteria, founded in 1977, has evolved from a small startup into the UK's largest interior landscaping company with an annual turnover of £20 million. With a focus on strategic partnerships, continuous innovation and client satisfaction, the company has accelerated growth and now employs over 180 staff. Following recent success in New York and San Francisco, Planteria is looking for a Field Service Team Leader to join the San Francisco Bay area team. This is a dual role to carry out plant maintenance work while line managing the field Service Regional Technician Team. Work with the Operations Manager to ensure the Technician Team delivers exceptional customer experience through well planned client visits, rapid response times and strong client communication. Responsibilities Line manages the Field Service Technician Team, holding team members to account on expectations and KPIs Ensure high level of customer service, achieving agreed NPS and KPI targets Carry out your own maintenance work (approximately 60% of the time; about 3 days per week) Supervise, identify and suggest improvements to plant maintenance processes to improve display quality and efficiency Plan technician maintenance routes via internal scheduling software to maximize efficiency and effectiveness Schedule and allocate new work to technicians via internal scheduling software Work with technicians to provide rapid responses to customer challenges and complaints Maintain and manage wholesale plant supply chain for replacements Assist Ops Manager with hiring and training of team members Assist with site audits as required Typical work week Monday: Planning and scheduling work for the team, booking in visits Tuesday-Thursday: Maintenance rounds Friday: Quality visits, shadowing technicians, 1-2-1s Requirements Excellent people management skills - lead by example Excellent communication skills Excellent computer skills Strong organizational and planning abilities Strong data analysis skills and converting into positive action Pro-active "can-do" attitude Commercially minded with the ability to find resolutions for daily challenges Good horticultural knowledge (desirable but training will be provided) Capable of monitoring and improving team performance and providing proactive solutions Able to work under pressure and within required time scales P&L knowledge is desirable but not essential Role is based at client sites, so access to good public transport links is required. Uniforms will be provided. Driving license is required - vehicle to be provided if necessary. Early starts as required. Contactable from 5am. Target Start Date - End of September. At Planteria Group we live by our values which include Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, Create WOW . If you want to be part of a flourishing business and enjoy being part of an agile, collaborative team, we want to hear from you! Planteria promotes equality of opportunity as part of our inclusive culture. Benefits A great salary package Ongoing training and development Uniform #J-18808-Ljbffr

Created: 2025-10-01